> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Do you accept parcels?

> ⚡ **Quick Answer:** Yes, but only **letterbox-sized items** (max **300mm x 65mm**). Anything larger will be refused and returned to sender. Items must be clearly addressed to your company name.

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# Size Limit

Parcels must fit through a standard letterbox: **300mm x 65mm** (30cm x 6.5cm).

**Accepted:** Documents, letters, USB keys, flat packages, small items that fit these dimensions.

**Not accepted:** Anything larger is refused and returned to sender.

> ⚠️ **Important:** There is no storage for oversized parcels. If it doesn't fit the letterbox, it goes back.

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# Requirements

| Requirement | Detail |
| ---- |
| **Size** | Must fit 300mm x 65mm letterbox |
| **Labelling** | Must be clearly addressed to your company name or registered name |
| **Address** | Use either **66 Paul Street, London EC2A 4NA** or **86–90 Paul Street, London EC2A 4NE** during the transition period |
| **Signed-for items** | Accepted if letterbox-sized — signed on your behalf |
| **Portal status** | Parcels only appear in your portal after they arrive and are logged |

Mail sent to either Paul Street address should reach the office during the transition period.

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# What We Cannot Accept

| Type | Reason |
| ---- |
| **Oversized parcels** | Returned to sender — does not fit letterbox |
| **Hazardous materials** | Safety and compliance |
| **Perishable or live goods** | Cannot be stored or handled |
| **Unlabelled items** | Cannot identify the recipient |
| **Unlawful items** | Refused on receipt |

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# Forwarding Parcels

Parcels cannot be forwarded until they have arrived and been logged in the portal. To avoid delays:

* Make sure your subscription is active
* Check your postal balance has credit
* Confirm your forwarding address is up to date

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# Common Questions

**My parcel was delivered but isn't showing in my portal — why?**
If it's not visible, it has not been received or accepted. Check with the sender or courier for delivery confirmation.

**Can I receive Amazon or online shopping deliveries?**
Only if the item fits the letterbox (300mm x 65mm). Most standard parcels will be too large and returned.

**Do you sign for deliveries?**
Yes, if the item fits the letterbox size limit.

**Can I arrange for someone to collect a parcel?**
Yes. You can collect items during mail collection times. Check your portal for availability.

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