> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Does Mail Forwarding Cover All Types of Mail?

> ⚡ **Quick Answer:** Yes — mail forwarding covers **all types of postal mail**, including Companies House, HMRC, bank statements, legal correspondence, and general business post. There are no restrictions on mail type.

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# What's Covered

All mail that arrives for your business at **66 Paul Street, London EC2A 4NA** is handled by our team. This includes:

* Companies House letters and filings
* HMRC correspondence (tax returns, VAT notices, etc.)
* Business bank statements and financial documents
* Client letters and invoices
* Government correspondence from any department
* Insurance and legal documents
* General business post of any kind

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# How It Works

All incoming mail is received at our London office and **scanned on the same day**. Scanned copies are uploaded to the **Mail** tab in your [Customer Portal](https://www.account.hoxtonmix.com/).

If you have the **UK Mail Forwarding add-on** (£170/year or £17/month), your mail is also physically forwarded to a UK address of your choice. This applies to **all mail types** — there are no restrictions.

> ⚠️ **Important:** Our address is for **letters and standard post only**. We cannot accept parcels or courier deliveries (e.g., FedEx, DPD, UPS). Couriers may mark items as “refused by recipient”. If you are expecting a parcel, use a different delivery address.

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# Common Questions

**Is Mail Forwarding included in the base plan?**
No. The Virtual Office London plan includes mail scanning and portal upload only. UK Mail Forwarding is a separate add-on.

**Can mail be forwarded internationally?**
UK Mail Forwarding covers UK addresses. For international forwarding, contact support at help@hoxtonmix.com.

**How quickly is mail forwarded?**
Mail is forwarded on the **same business day** it's received, via Royal Mail 1st Class.

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**[View plans →](https://www.hoxtonmix.com/virtual-office-london-old-street/)**