> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FAQ & Reference Resources

> ⚡ **Quick Answer:** This page covers common questions about identity verification, KYC compliance, and reference resources for AML regulations.

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# Identity & Verification FAQs

**Why do I have to provide ID and proof of address?**
The Hoxton Mix is a **Trust or Company Service Provider (TCSP)** regulated by **HMRC**. We must verify the identity and address of all **Ultimate Beneficial Owners (UBOs)**, **Persons of Significant Control (PSCs)**, and authorised representatives before activating services. This is required under the **Money Laundering Regulations 2017**.

**Can I use my driving licence?**
Yes — a valid **driving licence photocard** is accepted as **proof of ID**. However, it **cannot** be used as **proof of address** under AML regulations.

**Why can't I use a mobile phone bill?**
Mobile phone bills are excluded under UK AML guidance because they don't meet the reliability and traceability standards required for address verification.

**How long does verification take?**
Verification typically takes **up to one business day** from the point all required documents are uploaded correctly. Additional information requests can extend this.

**What happens if my verification fails?**
You'll be prompted to upload an alternative document. If the issue persists, our **Compliance Team** will contact you. In rare cases, service activation may be paused until review is complete.

**Why am I receiving repeated verification notifications?**
This can happen if your account contains duplicate name entries. Once corrected, the reminders should stop.

**What if my verification token has expired?**
Use a new verification link to complete the process. Once documents are submitted and reviewed, your account will be approved.

**Do you store my personal documents?**
Yes — securely. All verification data is **encrypted**, stored in compliance with the **UK Data Protection Act 2018** and **UK GDPR**, and retained for the minimum period required by AML law (typically **five years**).

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# Account Changes

**I've changed my address or company ownership — what should I do?**
Contact us immediately at **help@hoxtonmix.com** with your updated details and company number. We may request supporting documents to verify the change.

**Do you perform ongoing checks?**
Yes — we conduct **ongoing AML monitoring**, including periodic re-screening against sanctions, PEP, and watchlists, as required by HMRC.

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# Other Questions

**How can I speak with a senior team member or raise a complaint?**
Email **help@hoxtonmix.com** with the details of your request. A senior member of the team will review and respond directly.

**How can I confirm the status of my Google AdMob subscription?**
Check that your mail handling service is live and your account is active. If Google shows a PIN was mailed but hasn't arrived, post will be processed as normal as long as it's addressed correctly. You can ask Google to resend the PIN if needed.

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# Reference Resources

| Source | Description | Link |
|---|---|---|
| **HMRC TCSP Guidance (2023)** | Official HMRC guidance for TCSPs | [GOV.UK – TCSP Guidance](https://www.gov.uk/government/publications/anti-money-laundering-guidance-for-trust-or-company-service-providers) |
| **Money Laundering Regulations 2017** | UK legal framework for AML compliance | [Legislation.gov.uk](https://www.legislation.gov.uk/uksi/2017/692/contents) |
| **FATF Recommendations** | International AML/CTF standards | [FATF](https://www.fatf-gafi.org/en/publications/Fatfrecommendations/Fatf-recommendations.html) |
| **HM Treasury Sanctions List** | Current UK sanctions targets | [UK Sanctions List](https://www.gov.uk/government/publications/the-uk-sanctions-list) |
| **Companies House PSC Guidance** | How PSCs and UBOs are defined and reported | [GOV.UK – PSC Register](https://www.gov.uk/guidance/people-with-significant-control-pscs) |

> 🧠 All compliance-related communications are logged and retained securely in accordance with our AML policy.

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**[Contact support →](mailto:help@hoxtonmix.com)**