> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I cancel my plan?

> ⚡ **Quick Answer:** Log in to the [customer portal](https://www.account.hoxtonmix.com/), go to **Accounts → My Products**, click the **3 dots** next to your subscription, select **Manage Subscription**, then **Cancel Subscription**.

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# How to Cancel

1. Log in to [account.hoxtonmix.com](https://www.account.hoxtonmix.com/)
2. Go to **Accounts**
3. Under **My Products**, click the **3 dots** next to your subscription
4. Select **Manage Subscription**
5. Click **Cancel Subscription**

> ⚠️ **Important:** For security, you must cancel using the email address registered on the account. Cancellation requests cannot be processed from a different email.

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# What Happens After Cancellation

* **All services stop immediately** at the end of your current billing period
* **Mail received after cancellation** will be returned to sender or refused — we cannot open, scan, hold, or forward it
* **Your address cannot be used** while the account is inactive — if it's listed at Companies House, update it to a different address
* **To resume service**, you'll need to sign up again for a new subscription

> ⚠️ **Important:** If your Hoxton Mix address is still your registered office at Companies House, update it after cancelling. The current address for new sign-ups is **66 Paul Street, London, EC2A 4NA**.

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# Billing Terms

| Plan type | Notice period | Refunds | Auto-renewal |
| ---- |
| **Monthly** | None — cancel anytime before next renewal | No partial-month refunds | Charged monthly until cancelled |
| **Annual** | None — cancel before annual renewal date | No partial-year refunds | Charged annually until cancelled |

Refunds, where applicable, are returned to the original payment method. Processing time depends on your bank.

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# Tide / Partner-Managed Accounts

If you signed up through **Tide**, the **Manage Subscription** option will not appear in the Hoxton Mix portal. Tide manages your billing and cancellation directly, so you must contact Tide to cancel your subscription.

Hoxton Mix cannot process cancellations for Tide-managed accounts because we do not have access to Tide's account database. Hoxton Mix only provides the registered address and mail handling service for these subscriptions.

The Hoxton Mix portal for Tide accounts is view-only (mail access only).

To contact Tide for cancellations, you can:
* Visit www.tide.co and use their Help or Contact Us section
* Use their live chat during business hours
* Email them at hello@tide.co

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# Common Questions

**Can I cancel mid-month and get a refund for the remaining days?**
No. Refunds are not available for partial billing periods on either monthly or annual plans.

**What happens to mail sent to my address after I cancel?**
It will be returned to sender or refused. We do not hold, scan, or forward mail for inactive accounts.

**Can I reactivate my account later?**
Yes, but you'll need to sign up for a new subscription. Your previous plan and pricing may not be available.

**I cancelled but I'm still being charged — why?**
Check that you completed the cancellation in the portal. If the issue persists, contact **help@hoxtonmix.com** with your company name.

**Do I need to update my Companies House address?**
Yes — if your Hoxton Mix address is still listed as your registered office, update it to avoid mail being returned.

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[**Log in to cancel →**](https://www.account.hoxtonmix.com/)