> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I change my address?

> ⚡ **Quick Answer:** To update your residential address on file, submit a new proof of address document. This is required for AML/KYC compliance. Contact **help@hoxtonmix.com** or upload through the verification link provided.

> ⚠️ **Important:** This article is about updating your **personal residential address** for identity verification. To update your **mail forwarding address**, log in to the [customer portal](https://www.account.hoxtonmix.com/) and change it in Settings. To update your **company registered address**, see [Companies House guidance](https://www.gov.uk/file-changes-to-a-company-with-companies-house).

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# Why We Need Proof of Address

As a regulated **Trust or Company Service Provider (TCSP)**, we are required by UK anti-money laundering regulations to verify the identity and address of all directors and beneficial owners. When your residential address changes, we need an updated document to keep your records compliant.

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# What You Need to Provide

Submit **one** document that shows your name and new address, dated within the last **3 months**.

| Accepted documents |
|---|
| Gas, electricity, or water bill |
| Bank or building society statement |
| Council tax bill (current year) |
| Mortgage statement |
| Telephone bill (not mobile) |
| HM Revenue & Customs notice of coding |
| P45 or P60 statement |
| Pay slip |
| Current benefits book or Benefits Agency letter |
| Valid insurance certificate |
| TV licence |
| Financial statement (pension, endowment) |

> ⚠️ **Important:** Mobile phone bills are **not** accepted as proof of address under UK AML guidance.

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# How to Submit

Contact **help@hoxtonmix.com** with your updated document, or upload it through the secure verification link if one has been provided to you.

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# What Happens While We Verify

Any mail directed to your previous address will be **held securely** until verification is complete. Once your new address is confirmed, normal service resumes.

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# Common Questions

**Can I update my address in the portal myself?**
Your forwarding/delivery address can be changed in the portal. Your residential address for KYC purposes requires a document to be submitted to support.

**How long does verification take?**
Up to **one business day** once the document is received and accepted.

**I've moved but my document is older than 3 months — what can I do?**
We need a document dated within the last 3 months. If you've just moved, a utility bill or bank statement from your new address should arrive within your first billing cycle.

**Do all directors need to update their address?**
Yes. Each director and beneficial owner must have a current, verified address on file.

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**[Contact support →](mailto:help@hoxtonmix.com)**