> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I know if you have received some of my post?

> ⚡ **Quick Answer:** You’ll receive an **email and push notification** every time new mail is processed. You can also check the **Mail** tab in the left-hand sidebar of your [Customer Portal](https://www.account.hoxtonmix.com/) at any time.

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# How You’re Notified

All incoming mail is processed on the **same business day** it arrives (excluding weekends and bank holidays). When your mail is ready, you’ll receive:

* An **email alert**
* A **push notification** via the Hoxton Mix app
* The item appears under the **Mail** tab in your **Customer Portal**

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# What You Can See in the Portal

With the **Virtual Office London** plan, every letter sent to **66 Paul Street, London EC2A 4NA** is:

* Scanned, digitised, and converted into searchable PDFs
* Processed by **HaiRo™** (our AI mail system) for automatic categorisation
* Accessible via the **Mail** tab in your portal, the app, and email
* Stored securely for **30 days** before confidential shredding

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# If You’re Waiting for Mail

If no item appears under the **Mail** tab and you haven’t received a notification, the mail has **not yet arrived at our office**. Check with the sender that they used the correct company name or director name shown on your account — post addressed differently may be returned.

Please note: Mail that arrives **before your subscription is active** cannot be processed and will be **refused**, as we only handle mail for active accounts.

> 💡 **Tip:** Use the portal’s AI-powered search to find mail by sender, subject, or keyword — even from scanned PDFs.

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# Mail Forwarding Add-on

With the [UK Mail Forwarding](https://www.hoxtonmix.com/virtual-office-forward/) add-on (£170/year or £17/month):

* Mail is scanned and digitised within one business day
* Physical copies are forwarded to your chosen UK address
* You can also collect mail in person (Mon–Fri, 9am–6pm)

> ⚠️ **Important:** Mail Forwarding is **not** included in the base Virtual Office London plan — it is a separate add-on.

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# Common Questions

**How quickly is mail processed?**
Same business day it arrives (excluding weekends and bank holidays).

**Can I search old mail?**
Yes. HaiRo™ indexes all correspondence for keyword search.

**What if my mail hasn’t arrived?**
If nothing shows in your portal, the sender has not yet delivered it to us. Ask them to confirm the address and name used.

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[**Log in to your portal →**](https://www.account.hoxtonmix.com/)