> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I view my post?

> ⚡ **Quick Answer:** Log in to the [Customer Portal](https://account.hoxtonmix.com/) or click the **View my mail** link in your email notification. Enter your registered email address to receive a magic link, then go to **Mail → Inbox** in the left-hand sidebar to view your scanned mail.

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# Viewing Your Post

1. **Open the portal** — Click **View my mail** in your email notification, or go to the [Customer Portal](https://account.hoxtonmix.com/)
2. **Sign in with your registered email** — Enter the email address registered on your account. A magic link will be sent to your inbox.
3. **Open the magic link** — Click the link in your email to access your dashboard.
4. **View your mail** — Click **Mail** in the left-hand sidebar, then **Inbox**, where all scanned items are listed. Use time filters (All Time, This Week, Last Month) or filter by **Category** or **Company/Sender**. Click any item to view scanned images and mail details.
5. **Take action** — From the top bar, you can request **Forward** or **Scan** and the portal will guide you through payment if needed.

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# Additional Options

You can request out-of-plan actions for a small postage fee:

* **Request Physical Copy** — have the item posted to a specified address
* **Request Scanning** — have the full contents scanned and sent digitally

> ⚠️ **Important:** Physical copies are kept for **30 days** from the date the letter is processed. Any forwarding or handling request must be made within that timeframe.


# Troubleshooting

If you can't access the portal or your scanned mail doesn't appear:

* Make sure you're logging in with the registered email address on your account
* Check your inbox and junk folder for the magic link email
* Try a different browser or device
* If using the app, log out and sign in through the web portal instead
* On mobile, if the website login opens the app, temporarily delete the app and try signing in through your browser
* Make sure you're viewing the correct profile or active subscription
* If a specific file doesn't open or appears corrupted, contact support so the scan can be re-uploaded

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# Common Questions

**Can I download my mail as a PDF?**
Yes. Open any mail item from your **Inbox** and download it in PDF format.

**How long is my mail stored?**
Physical copies are kept for 30 days. Digitised copies remain accessible in **Mail → Inbox** in the portal.

**What if I can't see the login option on mobile?**
Use the menu icon at the top of the screen.

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[**Log in to your portal →**](https://www.account.hoxtonmix.com/)