> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Does Hoxton Mix Send Your Post?

> ⚡ **Quick Answer:** All physical post is sent via **Royal Mail 1st Class** (non-tracked). UK delivery typically takes **1–2 working days**.

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# How Post Is Sent

All forwarded mail is dispatched via **Royal Mail First Class**. This is a non-tracked service — we do not provide tracking numbers for forwarded post.

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# Delivery Times

| Destination | Typical Delivery |
| ---- |
| **UK** | 1–2 working days |
| **Europe** | 3–5 working days |

Royal Mail reports over **93%** of First Class mail is delivered the next working day within the UK.

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# Tracked & International Options

We do **not** currently offer tracked international mail forwarding through our standard service. All forwarded mail is normally sent via Royal Mail First Class, which is non-tracked.

If you need tracked international shipping, including for items being sent to Turkey, you can arrange your own courier:

1. Book a courier of your choice (for example DHL, UPS, or FedEx)
2. Send the shipping label to us at help@hoxtonmix.com
3. We’ll prepare the item for courier collection and release it accordingly

> ⚠️ **Important:** Hoxton Mix does not provide courier quotes. Cost depends on the courier and item weight.

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# If Post Hasn’t Arrived

* Allow an extra 1–2 days, especially during busy periods
* Contact Royal Mail with the sender address, destination, and dispatch date
* We can confirm the dispatch date and delivery address for any forwarded letter
* Once mail is handed to Royal Mail, we have no control over delivery

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# Tracking Royal Mail Deliveries

If your post was forwarded using our standard service, it was sent by **Royal Mail First Class**, which is **not tracked**. This means there is **no tracking number** for these items.

If you need to follow up with Royal Mail, use the **sender address**, **delivery address**, and **dispatch date**. We can confirm these details for forwarded letters.

If Royal Mail tracking shows the item is being held at a **local delivery office or post office**, you will need to **contact Royal Mail directly** to arrange redelivery or get an update.

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# Common Questions

**Can I get tracked delivery?**
Not through our standard service. You can arrange your own courier for tracked shipping.

**What should I do if I receive an item that isn’t mine?**
Tell us at help@hoxtonmix.com and we will ask you to return or securely destroy it — see [Misdirected mail and your data](https://help.hoxtonmix.com/en/article/misdirected-mail-and-your-data-how-we-handle-processing-errors-1vur311/).

**Are bank cards sent recorded delivery?**
No. All forwarded items use Royal Mail First Class (non-tracked).

**What if Royal Mail shows delivery to a local post office?**
Contact Royal Mail directly to arrange redelivery.

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