> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How long does it take to get set up?

> ⚡ **Quick Answer:** Setup typically takes **up to one business day** once all KYC documents are uploaded correctly. Delays may occur if documents are unclear or incomplete.

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# What’s Required

As a regulated TCSP, we must complete KYC (Know Your Customer) verification before activating your account. You’ll need to provide:

* **Proof of identity** — a liveness check to confirm your identity
* **Proof of address** — a utility bill, bank statement, or similar document dated within the last 3 months

Upload everything through the [Customer Portal](https://account.hoxtonmix.com/).

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# Verification Process

1. You upload documents via the portal
2. Automated checks verify document authenticity
3. Our compliance team manually reviews the application
4. Once approved, your account is activated

> 💡 **Tip:** Delays typically occur when documents are blurry, cropped, or missing required details. Ensure all text and dates are clearly visible.

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# Common Questions

**Can I use the address before verification is complete?**
No. Your account must be fully verified before services are activated.

**What happens to mail received during verification?**
Mail is held securely and released once your checks are approved.

**What if I need to provide additional documents?**
We’ll contact you if anything extra is needed. This may extend the timeframe.

For more details, see our [KYC Requirements Guide](https://www.hoxtonmix.com/know-your-customer/).

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