> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Add or Update Your Forwarding Telephone Number

> ⚡ **Quick Answer:** Log in to the [Customer Portal](https://www.account.hoxtonmix.com/), find the **WhatsApp Business Number** section, click **Manage** next to your forwarding number, and enter the new number.

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# How to Update Your Forwarding Number

1. Log in to the [Customer Portal](https://www.account.hoxtonmix.com/)
2. On the homepage, find the **WhatsApp Business Number** section
3. Click **Manage** next to **Forwarding Number**
4. Enter your new forwarding number
5. Confirm and save

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# Understanding Your Numbers

* **Virtual landline number** — the number your customers dial (e.g., 0204 5380 688)
* **Forwarding number** — the mobile or landline that receives the redirected calls

> ⚠️ **Important:** Make sure you share your **virtual landline number** with customers, not your forwarding number.

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# Troubleshooting Call Forwarding

* Make sure you’re calling the **virtual landline number**, not the forwarding number
* You **cannot** test by calling the virtual number from the same phone it forwards to — use a different phone
* If calls ring or reach voicemail on the forwarding handset, forwarding is working
* Turn off **call screening** on the forwarding handset and test again
* If calls still don’t connect, the virtual landline may need to be reactivated

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# Common Questions

**Can I change my forwarding number at any time?**
Yes. Update it from the Customer Portal whenever needed. If you would prefer us to make the change for you, contact support with the number you would like calls redirected to.

**When does a forwarding number change take effect?**
Once updated, new incoming calls will be redirected to the new number.

**My calls aren’t forwarding — what should I check?**
First confirm you’re dialling the virtual landline number, not the forwarding number. Then check call screening settings on your handset.

**Can I forward to an international number?**
Contact support to discuss international forwarding options.

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[**Log in to your portal →**](https://www.account.hoxtonmix.com/)