> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Change Your Mailing Address

> ⚡ **Quick Answer:** Log in to the [Customer Portal](https://www.account.hoxtonmix.com/), go to **Mail → Settings** in the left-hand sidebar, then under the **General** tab update your **Mail Forwarding Address** and click **Update**.

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# How to Update Your Forwarding Address

1. Log in to the [Customer Portal](https://www.account.hoxtonmix.com/)
2. Click **Mail** in the left-hand sidebar
3. Click **Settings**
4. Stay on the **General** tab and find **Mail Forwarding Address**
5. Enter your new forwarding address (Address line 1, Address line 2, City, Country, Postcode) — or use **Search for your address** to fill it in automatically
6. Click **Update** to save

> ⚠️ **Important:** Your forwarding address must be a **residential address**, not another virtual office.

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# Common Questions

**When does the new address take effect?**
Immediately after you save the update. All future forwarded mail will go to the new address.

**Can I use a PO Box or another virtual office?**
No. Your forwarding address must be a residential address.

**What if I can’t update the address online?**
If you are unable to update your forwarding address in the portal, contact support with the new forwarding address and they can update it for you.

**Does this change my registered office address?**
No. Your registered office address (**66 Paul Street, London EC2A 4NA**) remains the same. This only changes where physical mail is forwarded to.

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[**Log in to your portal →**](https://www.account.hoxtonmix.com/)