> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Change Your Subscription?

> ⚡ **Quick Answer:** Log in to the [Customer Portal](https://www.account.hoxtonmix.com/), go to **Settings → Billing → Manage → Manage Subscriptions**, then select your plan and click **Edit Subscription**.

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# How to Change Your Subscription

1. Log in to the [Customer Portal](https://www.account.hoxtonmix.com/)
2. Go to **Settings** → **Billing** → **Manage**
3. Click **Manage Subscriptions**
4. Find your current plan and click the plan name
5. Click **Edit Subscription**

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# What You Can Change

* **Add add-ons** — click **Add Addons** to add services like Director’s Service Address
* **Change plan type** — use the plan name dropdown to switch between **Virtual Office London Plan** or **Virtual Office Forward**
* **Change billing frequency** — select **Monthly** or **Yearly**
* Click **Update** to save changes

> 💡 **Tip:** To receive scans of your mail, switch to a scan plan. You can add forwarding as an extra so mail is scanned and forwarded automatically. If you only need originals occasionally, use a scan plan and request one-time forwarding when needed.

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# Mail Processing on Scan Plans

Once mail arrives, it is processed automatically based on your active subscription. Individual mail items cannot be manually searched for and scanned on request.

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# Updating Payment Information

If your payment details are outdated, update them under **Payment Methods**. If you’ve been offered a discount:

1. First update your payment method using the secure link sent to your email
2. Once updated, the discount can be applied and your subscription reactivated

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# Tide-Managed Accounts

If you don’t see **Billing** in the portal, your subscription may be managed through **Tide**. In that case:

* Billing changes are **not** available in the Hoxton Mix portal
* Contact **Tide directly** for billing queries
* If you leave Tide, your subscription is cancelled automatically
* To continue service, register directly at [hoxtonmix.com](https://hoxtonmix.com)
* This creates a **new direct Hoxton Mix account** — Tide-managed accounts cannot be transferred or reactivated by Hoxton Mix
* Mail history remains accessible through the Hoxton Mix portal

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# Common Questions

**Can I switch from monthly to annual billing?**
Yes. Edit your subscription and change the billing frequency to **Yearly**.

**Can I cancel from the portal?**
Yes. Go to **Settings → Billing → Manage → Manage Subscriptions**, select your plan, and choose the cancellation option.

**My account is through Tide — can I change my plan here?**
No. Tide manages your billing. Contact Tide directly, or register again at hoxtonmix.com for a direct account.

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[**Log in to your portal →**](https://www.account.hoxtonmix.com/)