> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Get a Letter of Certification for Your Registered Office

> ⚡ **Quick Answer:** Log in to the [Customer Portal](https://www.account.hoxtonmix.com/), go to **Settings → Business → Business Documents**, and click **Generate Letter of Certification** to download a PDF.

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# How to Generate Your Letter

1. Log in to the [Customer Portal](https://www.account.hoxtonmix.com/)
2. Go to **Settings** → **Business** → **Business Documents**
3. Click **Generate Letter of Certification** (or, alternatively, from the **Dashboard**, use the **Generate letter of certification** button on the top right)
4. Your PDF will be generated instantly for download

This document confirms that you maintain an active virtual office with The Hoxton Mix and can be shared with banks, merchants, or other organisations that require proof of your business address.

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# What the Letter Includes

* Your company name
* Your registered office address at **66 Paul Street, London EC2A 4NA**
* Confirmation of your authorised use of the address

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# Important Notes

* The letter is only available once your KYC checks have been **fully completed**
* If checks are still under review, the letter will not be available until verification is complete
* To get access to the letter, you must first register through the Hoxton Mix portal and complete verification by submitting your ID and proof of address
* Verification usually takes **24–48 hours** to be approved, although it can sometimes be faster
* We provide a **headed letter** — not a lease or tenancy agreement
* We do **not** provide utility bills in your company name
* We do **not** provide unique suite or sub-addresses

> ⚠️ **Important:** Whether an organisation accepts this document is at their discretion. Some banks or verification platforms may have their own policies on virtual offices.

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# Common Questions

**Can I use this letter to open a bank account?**
Many banks accept our certification letter. However, acceptance depends on the bank’s own policy — check their requirements before applying.

**Can I get a lease agreement instead?**
No. We provide a headed letter of certification, not a lease or tenancy agreement.

**The letter isn’t available in my portal — why?**
Your KYC checks may still be in progress. The letter becomes available once verification is complete.

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[**Log in to your portal →**](https://www.account.hoxtonmix.com/)