> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Is there a limit on mail scanning?

> ⚡ **Quick Answer:** Yes — all standard Virtual Office plans include **up to 40 mail items per month**. Enterprise plans are available for higher volumes.

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# What's Included

All standard Virtual Office London plans include scanning of **up to 40 mail items per month** at no extra cost. Each individual letter or mail item counts as one item. The front of each item is scanned and uploaded to the **Mail** tab in your [Customer Portal](https://www.account.hoxtonmix.com/).

> 💡 **Tip:** You do **not** need to add credit or pay extra for standard mail scanning within the 40-item limit.

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# If You Exceed 40 Items

For businesses that regularly receive more than 40 items per month, we offer **Enterprise Mail Plans**:

| Plan | Monthly Volume | Monthly Price |
|---|---|---|
| **Standard** | Up to 40 items | Included in plan |
| **Enterprise 250** | Up to 250 items | £100/month |
| **Enterprise 500** | Up to 500 items | £150/month |
| **Enterprise 1000** | Up to 1,000 items | £250/month |

Annual billing is available with approximately **17% savings** (equivalent to two months free).

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# Additional Services

* **Full content scanning** (opening and scanning letter contents) or **forwarding** may require top-up credit on your account
* Mail Forwarding customers who want letters scanned before posting need the **mail scanning and forwarding service** (£419.99/year ex VAT)

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# Common Questions

**What counts as one item?**
Each individual letter or mail item received at your address counts as one item.

**Is envelope scanning the same as full content scanning?**
No. Standard scanning covers the front of the envelope. Full content scanning (opening and scanning the letter) is an additional service.

**Can I get a custom plan for more than 1,000 items?**
Yes — contact support for a custom enterprise quote.

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**[View plans →](https://www.hoxtonmix.com/virtual-office-london-old-street/)**