> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Proof of Identity (Photo ID)

> ⚡ **Quick Answer:** You need a valid, non-expired government-issued photo ID (passport, driving licence, or national identity card). Upload it through the secure Veriff link sent to your email.

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# Why It’s Required

As part of our Customer Due Diligence (CDD) obligations, we must verify the identity of every **Person of Significant Control (PSC)** or **Ultimate Beneficial Owner (UBO)**. We may also verify directors or authorised representatives where required by our risk assessment.

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# Accepted Documents

| Document | Requirements |
|---|---|
| **Passport** | Full name, DOB, nationality, photograph clearly visible |
| **Driving Licence (Photocard)** | Valid, with full name, photo, and issue date |
| **National Identity Card** | Photograph, issued by national authority |

> 💡 **Tip:** Make sure your document is clean, undamaged, and captured in full. Blurry or cropped images will delay verification.

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# Not Accepted

| Document | Reason |
|---|---|
| Expired or damaged IDs | Cannot be verified |
| Screenshots or scans | Live photo of the original required |
| Temporary or provisional IDs | Not accepted under AML regulations |

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# How Verification Works

1. Open the **Veriff link** from your registered email (check spam/junk if missing)
2. Upload your chosen photo ID
3. Complete the **liveness and facial-match check** using your camera
4. Results are reviewed by our compliance team

Verification typically takes **up to one business day**.

After the Veriff step, you may be returned to the customer portal to continue the process.

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# Troubleshooting

| Issue | Solution |
|---|---|
| Photo upload rejected | Ensure all corners and text are visible, no glare or reflection |
| Verification failed | Try a different ID type (e.g., passport instead of driving licence) |
| Name mismatch | The name on your ID must match the PSC/UBO records |

> 🛡️ Your ID is used only for verification and compliance purposes and is stored securely in accordance with UK GDPR.

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# Common Questions

**Can I use a driving licence as proof of address?**
No. A driving licence is accepted as proof of ID only, not proof of address.

**Where is the Veriff link?**
It’s sent to your registered email address. Check spam/junk if you can’t find it.

**What if my link has expired?**
Contact support for a new verification link.

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**Next:** [Proof of Address →](https://help.hoxtonmix.com/en/article/proof-of-address-1fq5njx/)