> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When Will I Receive a Notification That I Have Post?

> ⚡ **Quick Answer:** You'll receive an email and push notification on the **same business day** your mail is processed (excluding weekends and UK bank holidays).

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# How Mail Notifications Work

All incoming mail is processed on the **same business day** it arrives at our office (excluding weekends and UK public holidays). Once processed, you'll receive:

* An **email alert**
* A **push notification** via the **Hoxton Mix app**

You can then view your mail by going to **Mail → Inbox** in the left-hand sidebar of the [Customer Portal](https://www.account.hoxtonmix.com/) or via the **Hoxton Mix app**.

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# What You Can See

Each mail item includes:

* A **scanned envelope preview**
* A **digitised PDF** of the contents
* **Smart tagging and indexing** by HaiRo™ (our AI mail platform), so you can search by sender, subject, or keyword

> 💡 **Tip:** Scans are not emailed directly — they're available in your **Mail → Inbox** in the **Customer Portal** or **mobile app**.

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# Managing Your Notification Settings

You can control how you're notified about new mail:

1. Log in to the [Customer Portal](https://www.account.hoxtonmix.com/)
2. Click **Mail** in the left-hand sidebar, then **Settings**
3. Open the **Notifications** tab
4. Adjust your notification preferences and save

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# Mail Storage

* Mail is processed within **one business day**
* Physical copies are stored securely for **30 days**, then confidentially shredded
* Digitised copies remain accessible in **Mail → Inbox** in your portal

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# Mail Forwarding Add-on

If you've added [**UK Mail Forwarding**](https://www.hoxtonmix.com/virtual-office-forward/) (£170/year or £17/month):

* Your mail is physically forwarded on the same day it's received
* Forwarding does **not** include scanning hard copies before posting
* If you need both scanning and forwarding, upgrade to the **mail scanning and forwarding service** (£419.99/year ex VAT)

> ⚠️ **Important:** Mail Forwarding is **not** included in the base Virtual Office London plan — it is a separate add-on.

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# Summary

| Feature | Detail |
| ---- |
| **Processing time** | Same business day (excl. weekends & bank holidays) |
| **Notifications** | Email + push (via Hoxton Mix app) |
| **Access** | **Mail → Inbox** in Customer Portal + app (digitised PDFs) |
| **Notification settings** | **Mail → Settings → Notifications** tab |
| **Search** | Smart tagging and keyword search via HaiRo™ |
| **Physical forwarding** | Same-day dispatch (if add-on enabled) |

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# Common Questions

**Will I get notified on weekends?**
No. Mail received on weekends or bank holidays is processed on the next working day.

**How do I change my notification settings?**
Go to **Mail → Settings** in the portal sidebar and open the **Notifications** tab.

**I’m not receiving mail notifications anymore — what should I check?**
First, check your notification preferences under **Mail → Settings → Notifications**. Then confirm the sender is using the correct business name and your name exactly as registered on the account. If there is a spelling mistake or the details do not match, the item may be returned and no notification will be sent. If your account or subscription has been cancelled, mail cannot be opened and scanned, and any correspondence will be returned.

**Can I search my old mail?**
Yes. HaiRo™ indexes all your correspondence — search by sender, subject, or keyword at any time.

**How long are physical copies kept?**
30 days from the date the letter is processed. After that, items are confidentially shredded.

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[**Log in to your portal →**](https://www.account.hoxtonmix.com/)