> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hoxtonmix.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why We Collect This Information

> ⚡ **Quick Answer:** As a TCSP regulated by HMRC, we are legally required to verify the identity and address of all beneficial owners and authorised representatives before activating services.

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# Legal Basis

The Hoxton Mix is a **Trust or Company Service Provider (TCSP)** regulated by **HMRC** under the **Money Laundering Regulations 2017**. We must perform **Customer Due Diligence (CDD)** on all customers before providing services.

| Purpose | Description |
|---|---|
| **Prevent money laundering and terrorist financing** | Ensure services are not used to disguise funds or facilitate illicit activity |
| **Verify customer identity** | Confirm the true identity of individuals and companies |
| **Protect against fraud** | Reduce the risk of impersonation or misuse of business addresses |
| **Meet regulatory requirements** | Maintain compliance with HMRC, FATF, and UK AML requirements |

> ⚠️ **Important:** These obligations apply to every company and individual using our registered office or business address services.

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# Who We Verify

| Category | What We Collect | Verification |
|---|---|---|
| **Directors / Senior Managers** | Names, roles, company details | Verified only if also a PSC/UBO, authorised representative, or flagged by risk assessment |
| **PSCs / UBOs** | Full name, DOB, nationality, address, ownership details | **Always** verified (proof of ID + proof of address) |
| **Authorised Representatives** | Written authority to act | Proof of ID and address verified |
| **Corporate Customers** | Company name, registration number, registered office, country | Company registration and beneficial ownership verified |

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# How Verification Works

We use **Veriff**, a secure digital verification platform:

1. Upload proof of ID and proof of address
2. Documents are checked for authenticity
3. Liveness and facial-match check confirms identity
4. AML screening is carried out automatically
5. Results are reviewed by our compliance team

Verification typically takes **up to one business day**.

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# What Happens After Verification

* You’ll receive an **email confirmation**
* Your account and address services are **activated**
* Any mail received before activation is **held securely** until checks are complete

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# Common Questions

**Why can’t I skip verification?**
It’s a legal requirement under UK AML regulations. We cannot activate services without it.

**Do all directors need to verify?**
Only directors who are also PSCs/UBOs or authorised representatives. We identify all directors but only verify those who meet these criteria.

**How is my data stored?**
All verification data is encrypted and stored in compliance with UK GDPR, retained for five years as required by AML law.

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**[Contact support →](mailto:help@hoxtonmix.com)**