Your service can not be activated until all ID and Proof of Address documents have been verified.

Your account will not be active until we receive and successfully verify your documents. Therefore, you should not start to use your virtual office service until you receive confirmation that your account has been activated.

Any mail received before the account has been activated, will not be processed and will have to be returned to the sender.

Why does The Hoxton Mix need to collect this information?

We have a legal obligation to verify identification documents for anyone using our address services. This is to ensure we comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements.

What documents we accept

ALL Directors and Ultimate Beneficial Owner (UBO) which is also known as Person of Significant Control (PSC) must provide one of each of the following from the proof of ID and proof of residential address document list.

Photo identification – Proof of identity
Driving License (with photocard) • National Identity card

Proof of address (provided both name and address is shown)
Utility bill (gas, electric, television, landline phone bill) issued within the last three months
Local authority council tax bill for the current council tax year
Current UK driving licence (but only if not used for the name evidence)
Bank, Building Society or Credit Union statement or passbook dated within the last three months
Original mortgage statement from a recognised lender issued for the last full year
Solicitors letter within the last three months confirming recent house purchase or land registry confirmation of address
Council or housing association rent card or tenancy agreement for the current year
Benefit book or original notification letter from Benefits Agency (but not if used as proof of name)
HMRC self-assessment letters or tax demand dated within the current financial year
Electoral Register entry
NHS Medical card or letter of confirmation from GP’s practice of registration with the surgery

Take a Selfie holding the same ID document next to your face

After you submit the Photo identification and Proof of address our software guides you to take the clearest selfie possible holding the same ID document next to your face, we use the selfie to perform liveness checks to verify that the selfie is a live photo, and matches the photo in the ID. This is to protect us both from the possibility of impersonation.

The following professional person or authority can certify documents:

The Hoxton Mix (You must visit our office with original documents)
Bank or Building Society Official
Solicitor or Notary
Post office
Minister of Religion
Chartered Accountant • Local Town Hall
Teacher or Lecturer

The following persons cannot certify documents:

The following professional person or authority can certify documents:

Those related to you
Living at the same address; or In a relationship with you

How to certify a document?

You will need to take the photocopied and the original document and ask the professional person or authority to certify the copy by:

writing ‘Certified to be a true copy of the original seen by me’ on the document signing and dating it
Printing their name under the signature
Adding their occupation, address and telephone number

What is an Ultimate Beneficial Owner (UBO)?

An Ultimate Beneficial Owner or Person of Significant Control (PSC) is a natural person (individual) who:

Owns or controls 25% or more of shares or voting rights in the business, or;
Otherwise exercises control over the management of the company ( e.g. CEO, COO, CFO

What if no one owns 25% or more of my company?

We will perform Know Your Customer (KYC) checks on anyone who exercises control over the management of the company e.g. CEO, COO, CFO.

Where can I find this information?

Companies House are responsible for holding and maintaining a global register of Ultimate Beneficial Owner or Person of Significant Control (PSC) that can be inspected by the public. If you are a UK limited company we will automatically monitor Companies House for changes to Person of Significant Control (PSC).

For more information check out our Proof of ID and address document checklist
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