2022

| Date | Day | Description | |--------------|---------|----------------------------------------------------------| | 19 September | Monday | Bank Holiday for the State Funeral of Queen Elizabeth II | | 26 December | Monday | Boxing Day | | 27 December | Tuesday | Christmas Day (substitute day) |

2023

| Date | Day | Description | |-------------|---------|---------------------------------| | 2 January | Monday | New Year’s Day (substitute day) | | 7 April | Friday | Good Friday | | 10 April | Monday | Easter Monday | | 1 May | Monday | Early May bank holiday | | 29 May | Monday | Spring bank holiday | | 28 August | Monday | Summer bank holiday | | 25 December | Monday | Christmas Day | | 26 December | Tuesday | Boxing Day |

Question 2

Can I use a Virtual Office address on Google Maps?

Accepted Answer

The Google My Business guidelines state:

Summary: Listings on Google My Business can only be created for businesses that either have a physical location that customers can visit, or that travel to visit customers where they are. Creating a successful listing that won’t be suspended requires avoiding prohibited content, accurately reflecting your business and complying with the rest of the policies below.

The Google My Business guidelines state that virtual offices are not considered service-area businesses and that you need to have the office staffed during business hours.

For more information please see The Google My Business guidelines

Question 3

Do I need to provide ID?

Accepted Answer

Your service can not be activated until all ID and Proof of Address documents have been verified.

Your account will not be active until we receive and successfully verify your documents. Therefore, you should not start to use your virtual office service until you receive confirmation that your account has been activated.

Any mail received before the account has been activated will be stored securely and only released once all ID and Proof of Address documents have been verified and the account has been activated.

Why does The Hoxton Mix need to collect this information?

We have a legal obligation to verify identification documents for anyone using our address services. This is to ensure we comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements.

What documents we accept

ALL Directors and Ultimate Beneficial Owner (UBO) which is also known as Person of Significant Control (PSC) must provide one of each of the following from the proof of ID and proof of residential address document list.

Photo identification – Proof of identity

Passport
Driving License (with photocard)
National Identity card

Proof of address (provided both name and address is shown)

Utility bill (gas, electric, water, television, phone bill) issued within the last three months
Local authority council tax bill for the current council tax year
Current UK driving licence (but only if not used for the name evidence)
Bank, Building Society o

Question 4

How do I edit my details?

Accepted Answer

Log in to your customer portal account to manage your subscription:

Your users can access this portal at https://hoxtonmix.chargebeeportal.com

Within your customer portal you can:

Manage your subscription
Subscription changes like upgrades and downgrades can be done.
Change the Delivery Address
Update your payment information
Change your card details.
Cancel your account

Question 5

How do I cancel my subscription?

Accepted Answer

If you have a Virtual Office Collect, Virtual Office Forward, Virtual Office Scan or Virtual Office Phone subscription you can cancel it automatically from within your Customer Portal.

You can access this portal at https://hoxtonmix.chargebeeportal.com

Scroll to the foot of the page and click the 'Cancel this subscription' link.

The subscription will automatically get canceled on the next renewal date.

Alternatively, you can email help@hoxtonmix.com and we will be happy to cancel the subscription on your behalf.

Question 6

Do you have any coupon codes?

Accepted Answer

Get 10% off for 12 Months on all monthly subscriptions by using the coupon code HOX10 during checkout.

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