Question 1

UK bank holidays

Accepted Answer

The Hoxton Mix will be closed on the following UK bank holidays

2023

Q: Can I use a Virtual Office address on Google Maps?

According to Google My Business guidelines: <blockquote> Summary: Listings on Google My Business can only be created for businesses that either have a physical location customers can visit or businesses that visit customers at their location. Successful listings that comply with Google's policies need to avoid prohibited content, represent your business accurately, and adhere to all the policies provided. </blockquote> Specifically, it's worth noting: <ul> <li>Virtual offices are not considered service-area businesses by Google.</li> <li>If you use a virtual office address, it should be staffed during regular business hours.</li> </ul> For a detailed understanding and more specifics, please refer to <a href="https://support.google.com/business/answer/3038177?hl=en-GB">The Google My Business guidelines</a>.

Q: Do you have any coupon codes?

For a limited time, benefit from a 10% discount for a whole year on all monthly subscriptions. <ul> <li>How to Redeem: Use the coupon code <code>HOX10</code> at checkout.</li> </ul> Don't miss out on these savings!

| Date | Day | Description | |-------------|---------|---------------------------------| | 2 January | Monday | New Year’s Day (substitute day) | | 7 April | Friday | Good Friday | | 10 April | Monday | Easter Monday | | 1 May | Monday | Early May bank holiday | | 29 May | Monday | Spring bank holiday | | 28 August | Monday | Summer bank holiday | | 25 December | Monday | Christmas Day | | 26 December | Tuesday | Boxing Day |

Question 2

Can I use a Virtual Office address on Google Maps?

Accepted Answer

According to Google My Business guidelines:

Summary: Listings on Google My Business can only be created for businesses that either have a physical location customers can visit or businesses that visit customers at their location. Successful listings that comply with Google's policies need to avoid prohibited content, represent your business accurately, and adhere to all the policies provided.

Specifically, it's worth noting:

Virtual offices are not considered service-area businesses by Google.
If you use a virtual office address, it should be staffed during regular business hours.

For a detailed understanding and more specifics, please refer to The Google My Business guidelines.

Question 3

Do I need to provide ID?

Accepted Answer

Your service can not be activated until all ID and Proof of Address documents have been verified.

Your account will not be active until we receive and successfully verify your documents. Therefore, you should not start to use your virtual office service until you receive confirmation that your account has been activated.

Any mail received before the account has been activated will be stored securely and only released once all ID and Proof of Address documents have been verified and the account has been activated.

Why does The Hoxton Mix need to collect this information?

We have a legal obligation to verify identification documents for anyone using our address services. This ensures we comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements.

What documents do we accept

ALL Directors and Ultimate Beneficial Owner (UBO) which is also known as Person of Significant Control (PSC), must provide one of each of the following from the proof of ID and proof of residential address document list.

Photo identification – Proof of identity

Passport
Driving License (with photocard)
National Identity card

Proof of address (provided both name and address is shown)

Utility bill (gas, electric, water, television, phone bill) issued within the last three months
Local authority council tax bill for the current council tax year
Current UK driving licence (but only if not used for the name evidence)
Bank, Building Society or

Question 4

How do I edit my details?

Accepted Answer

If you need to update your information, follow these simple steps:

Login to Your Account:
- Visit the Hoxton Mix Customer portal.
- Enter your registered email address.
Verify Your Identity:
- If your email is linked to a valid account, a magic link will be sent to your inbox.
- Click on the magic link in your email to access your dashboard.

Once you're logged in, your customer portal provides you with a range of options to manage your account effectively:

Subscription Management: Easily manage your subscription, including upgrades and downgrades.
Delivery Address: Change the delivery address to ensure your mail reaches you accurately.
Payment Information: Update your payment information for seamless transactions.
Card Details: Make changes to your card details if needed.
Cancellation: If necessary, you can cancel your account.

Enjoy the convenience of adjusting your account details through your customer portal!

Question 5

Do you have any coupon codes?

Accepted Answer

For a limited time, benefit from a 10% discount for a whole year on all monthly subscriptions.

How to Redeem: Use the coupon code HOX10 at checkout.

Don't miss out on these savings!

Question 6

How do I change my address?

Accepted Answer

To maintain transparency and ensure the security of our services, we adhere to several key regulations concerning money laundering and terrorist financing:

The Money Laundering Regulations 2007
The Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017
HMRC guidance for Company Service Providers
National risk assessment of money laundering and terrorist financing 2017

In accordance with these regulations, if you wish to change your address, we require a recent proof of address document to verify your new location.

Your chosen document must meet the following criteria:

Display both your name and address.
Be dated within the last 3 months.

You can provide any one of the following documents:

Gas or Electricity bill
Telephone bill
Water bill
Mortgage Statement
Council Tax bill
Bank or Building Society statement (this includes credit card and store card bills)
TV licence
Valid insurance certificate
Pay slip
P45/P60 statement
Financial statement (e.g., pension or endowment)
Current benefits book
Letter from the Benefits Agency
HM Revenue and Customs Notice of Coding

Until we get the necessary verification, we'll temporarily hold any post directed to your former address.

Your cooperation in this matter helps us maintain the highest standards of regulatory compliance and ensures a safer business environment for all.

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