How do I top up my account balance?

You can top up your account through the Hoxton Mix Customer Portal.

How to top up

1. Log in to the customer portal.
2. Open the specific mail item you want to process.
3. Select the action you want, such as forwarding a letter or requesting a scan.
4. This will prompt the top-up process if additional credit is needed.

If your top-up is not showing

If no top-up appears on your account after payment:

• Check whether the payment has left your bank account.
• Keep your transaction number or receipt ready.
• Contact support and share the transaction details so the payment can be checked and updated if needed.

If a payment does not go through

A top-up can fail if the card on file is declined, for example because of insufficient funds. In that case, you may need to retry the payment after updating or confirming your card details in the customer portal.

Checking your balance

After a successful top-up, your credit balance will show in your account in the customer portal.

Updated on: 25/03/2026