⚡ Quick Answer: Log in to the Customer Portal, click the wallet icon in the top right, and select the amount you want to add.

How to Top Up

1. Log in to the Customer Portal
2. Open the dashboard
3. Click the wallet icon in the top right
4. Select the amount you want to add
5. Enter your billing address and click Next
6. Add your payment method to complete the top-up

You may also be prompted to top up when you open a mail item and choose an action such as forwarding or scanning.

Using Your Balance

Credit on your account can be used for mail handling requests such as:

• Forwarding a letter to your home address
• Requesting a full scan of a mail item

⚠️ Important: Credit cannot currently be applied directly online to pay an outstanding bill.

Common Questions

What if the portal says there's an outstanding invoice?

The invoice may need to be cleared before you can add postal credit.

My saved card won't charge — what do I do?

Refresh the page and retry through the portal. If the card was declined, update your card details and try again.

My top-up isn't showing — what happened?

Keep your transaction number or receipt. Contact support with the details so the payment can be checked and updated.

Where can I see my balance?

After a successful top-up, your credit balance shows in your account in the Customer Portal.

Log in to your portal →

Updated on: 28/03/2026