Proof of Address
⚡ Quick Answer: You need a document showing your full name and residential address, dated within the last 3 months (council tax, tenancy/mortgage and HMRC/DWP letters are accepted within a longer window — see below). Upload it through the secure Veriff link.
Why It’s Required
Under UK Money Laundering Regulations, we must verify the residential address of every PSC or UBO using our services. All verification is carried out securely through Veriff.
Accepted Documents (within 3 months)
Document | Requirements |
|---|---|
Utility bill | Gas, electricity, water, or landline. Mobile bills are not accepted. |
Bank / building society / credit union statement | Official statement (PDF) showing the institution’s logo, your name and address. Digital banking-app screenshots are not accepted. |
Solicitor’s letter | Confirming a recent property purchase or registration |
Accepted Documents (longer window)
Document | Requirements |
|---|---|
HMRC / DWP letter | Official letter within the current tax year |
Council tax bill | Current council-tax year only |
Tenancy agreement / mortgage statement | Signed or issued by a recognised agent or lender within the last 12 months |
TV licence | Issued within last 12 months |
Home or vehicle insurance certificate | Valid, showing residential address |
NHS medical card / GP registration letter | Issued within last 12 months |
Election ballot card / Postal Poll Card | Accepted; Postal Poll Cards must be issued within the last 3 months |
⚠️ Important: Driving licences cannot be accepted as proof of address for AML purposes. Documents from outside the UK are accepted if they clearly show your residential address. Virtual office addresses are not accepted.
Driving licence | Accepted as proof of ID only, not proof of address |
Mobile phone bills | Not accepted under AML guidance |
Payslips or employment letters (incl. P45 / P60) | Not accepted under our AML standard |
Insurance or membership letters | Not accepted under our AML standard |
Digital bank app screenshots | Must be an official PDF / statement with the bank logo |
Temporary or informal letters | Not considered reliable under HMRC standards |
How Verification Works
- Upload your proof of address via Veriff when prompted
- Document is checked for clarity, authenticity, and valid issuer
- If further review is needed, submissions are processed in queue order
- Once approved, your address is recorded in our secure CDD files
Verification usually takes 24–48 hours after submission.
Tips for Fast Approval
- Upload a clear colour image or PDF showing all edges and dates
- Ensure the document shows your full name, address, and date
- Use recent official statements (less than 3 months for priority documents)
- Use paperless PDF statements where available
Common Questions
Can I use a driving licence?
No. Driving licences are accepted as proof of ID only, not proof of address.
Why isn’t a UK photocard driving licence accepted as proof of address?
Although a photocard driving licence shows your address, it is treated as a personal identification document rather than proof of address for AML checks. Proof of address must come from a third-party issuer such as a bank, utility provider, council, landlord, HMRC, or another official institution.
My document is from outside the UK — is that OK?
Yes, as long as it clearly shows your residential address and meets the date requirements.
What if my document is rejected?
Check that it clearly shows your full name, residential address, and a visible date. Upload a new copy that meets the requirements.
Next: Business and UBO Verification →
Updated on: 23/06/2026