FAQ & Reference Resources
⚡ Quick Answer: This page covers common questions about identity verification, KYC compliance, and reference resources for AML regulations.
Identity & Verification FAQs
Why do I have to provide ID and proof of address?
The Hoxton Mix is a Trust or Company Service Provider (TCSP) regulated by HMRC. We must verify the identity and address of all Ultimate Beneficial Owners (UBOs), Persons of Significant Control (PSCs), and authorised representatives before activating services. This is required under the Money Laundering Regulations 2017.
Can I use my driving licence?
Yes — a valid driving licence photocard is accepted as proof of ID. However, it cannot be used as proof of address under AML regulations.
Why can't I use a mobile phone bill?
Mobile phone bills are excluded under UK AML guidance because they don't meet the reliability and traceability standards required for address verification.
How long does verification take?
Verification typically takes up to one business day from the point all required documents are uploaded correctly. Additional information requests can extend this.
What happens if my verification fails?
You'll be prompted to upload an alternative document. If the issue persists, our Compliance Team will contact you. In rare cases, service activation may be paused until review is complete.
Why am I receiving repeated verification notifications?
This can happen if your account contains duplicate name entries. Once corrected, the reminders should stop.
What if my verification token has expired?
Use a new verification link to complete the process. Once documents are submitted and reviewed, your account will be approved.
Do you store my personal documents?
Yes — securely. All verification data is encrypted, stored in compliance with the UK Data Protection Act 2018 and UK GDPR, and retained for the minimum period required by AML law (typically five years).
Account Changes
I've changed my address or company ownership — what should I do?
Contact us immediately at help@hoxtonmix.com with your updated details and company number. We may request supporting documents to verify the change.
Do you perform ongoing checks?
Yes — we conduct ongoing AML monitoring, including periodic re-screening against sanctions, PEP, and watchlists, as required by HMRC.
Other Questions
How can I speak with a senior team member or raise a complaint?
Email help@hoxtonmix.com with the details of your request. A senior member of the team will review and respond directly.
How can I confirm the status of my Google AdMob subscription?
Check that your mail handling service is live and your account is active. If Google shows a PIN was mailed but hasn't arrived, post will be processed as normal as long as it's addressed correctly. You can ask Google to resend the PIN if needed.
Reference Resources
Source | Description | Link |
|---|---|---|
HMRC TCSP Guidance (2023) | Official HMRC guidance for TCSPs | |
Money Laundering Regulations 2017 | UK legal framework for AML compliance | |
FATF Recommendations | International AML/CTF standards | |
HM Treasury Sanctions List | Current UK sanctions targets | |
Companies House PSC Guidance | How PSCs and UBOs are defined and reported |
🧠 All compliance-related communications are logged and retained securely in accordance with our AML policy.
Updated on: 28/03/2026