FAQ & Reference Resources
❓ FAQ & Reference Resources
🔹 Why do I have to provide ID and proof of address?
Because The Hoxton Mix is a Trust or Company Service Provider (TCSP) regulated by HMRC, we must verify the identity and address of all Ultimate Beneficial Owners (UBOs), Persons of Significant Control (PSCs), and authorised representatives before activating services.
These checks ensure our compliance with the Money Laundering Regulations 2017 and protect all customers from fraud and misuse.
🔹 Can I use my driving licence?
Yes — a driving licence photocard is accepted as proof of ID, provided it’s valid and shows your name and photo clearly. However, it cannot be used as proof of address under AML regulations.
🔹 Why can’t I use a mobile phone bill?
Mobile phone bills are excluded under UK AML guidance because they don’t meet reliability and traceability standards required for address verification.
🔹 How long does verification take?
Most customers complete verification in under two minutes through our digital provider. Occasionally, manual review is required, which may add a short delay.
🔹 What happens if my verification fails?
You’ll be prompted to upload an alternative document.
If the issue persists, our Compliance Team will contact you to help resolve it.
In rare cases where identity can’t be verified, service activation may be paused until compliance review is complete.
🔹 Do you store my personal documents?
Yes — but securely.
All verification data is encrypted, stored in compliance with the UK Data Protection Act 2018 and UK GDPR, and retained for the minimum period required by
AML law (typically five years).
🔹 I’ve changed my address or company ownership — what should I do?
Please update us immediately.
We’re legally required to maintain accurate records and may ask for updated ID or address documents for verification.
🔹 Do you perform ongoing checks?
Yes — we conduct ongoing AML monitoring, including periodic re-screening against sanctions, PEP, and watchlists, as required by HMRC.
Reference Resources
Source | Description | Link |
|---|---|---|
HMRC TCSP Guidance (2023) | Official HMRC guidance for Trust and Company Service Providers. | |
Money Laundering Regulations 2017 (as amended) | UK legal framework governing AML compliance. | |
Financial Action Task Force (FATF) | International AML/CTF standards and recommendations. | |
HM Treasury Sanctions List | Current UK sanctions targets. | |
Companies House PSC Guidance | How PSCs and UBOs are defined and reported. |
Contact the Compliance Team
If you have any questions about verification, documentation, or AML compliance, please contact:
🧠 All compliance-related communications are logged and retained securely in accordance with our AML policy.
Updated on: 05/11/2025