⚡ Quick Answer: All company directors and shareholders with 25%+ ownership must complete KYC verification. Use the secure verification link sent to your email, or upload documents through your account dashboard.

What You Need to Submit

You must provide two documents:

1. Proof of ID — a non-expired photo ID such as a passport or driving licence
2. Proof of address — a document such as a bank statement or utility bill

Documents must be copies of the originals. Upload through the secure verification link or your account dashboard — no need to email them unless specifically asked.

⚠️ Important: Each registered company must complete verification separately. If you set up another company, you will receive a new verification request, although the same verified ID and proof of address documents can still be used if they remain valid.

What Happens Next

• Reviews usually take up to one business day
• ID and proof of address may be reviewed separately
• Your account or mail release is only approved once all required checks are complete
• If a document is not accepted, you'll be asked to resubmit

Held Mail

Any mail received before verification is complete is held securely and released once checks are approved.

⚠️ Important: If required documents are not received within 30 days of the mail notification, the item may be returned to sender.

Common Questions

What if my verification link has expired?

A new link can be sent — contact support or check your email for an updated link.

Can I use a driving licence as proof of address?

No. A driving licence is accepted as proof of ID only, not proof of address.

How long does verification take?

Usually up to one business day from when all documents are uploaded correctly.

Do all directors need to verify?

Yes — all directors and shareholders with 25% or more ownership must complete KYC.

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Updated on: 31/03/2026