⚡ Quick Answer: All company directors and shareholders with 25%+ ownership must complete KYC verification. Use the secure verification link sent to your email, or upload documents through your account dashboard.

What You Need to Submit

You must provide two documents:

1. Proof of ID — a non-expired photo ID from the list below
2. Proof of address — one document from the list below

Documents must be copies of the originals. Upload through the secure verification link or your account dashboard — no need to email them unless specifically asked.

Accepted Proof of ID

• Passport
• Driving licence with photocard
• National identity card
• HM Forces identity card

Accepted Proof of Address Documents

Your proof of address must show the director's name and residential address.

Dated within the last 3 months

• Utility bill (gas, electricity, water)
• Payslip
• Valid home or vehicle insurance certificate
• Landline or mobile phone bill
• Bank or building society statement, including credit card or store card bill

Dated within the last 12 months

• Council tax bill
• TV licence
• Council or housing association rent card or tenancy agreement
• Tenancy agreement from a recognised estate agent
• Mortgage statement
• P45 or P60 statement
• Financial statement, such as a pension or endowment statement
• Letter from the Benefits Agency or benefits book
• HM Revenue and Customs documents, such as a Notice of Coding or Self Assessment document
• Student hall of residence agreement or other proof of accommodation
• Election ballot card
• NHS medical card or letter of registration for a GP practice

Any one document from the accepted list can be used as proof of address. For overseas directors, documents such as a recent bank statement or utility bill from their home country are accepted as long as they meet the date requirements above.

⚠️ Important: Verification is required for each subscription. If you open a new account or add another company, you must upload ID and proof of address again for that company, even if you have already completed verification for another Hoxton Mix account.

What Happens Next

• Reviews usually take up to one business day
• ID and proof of address may be reviewed separately
• Your account or mail release is only approved once all required checks are complete
• If a document is not accepted, you'll be asked to resubmit

Held Mail

Any mail received before verification is complete is held securely and released once checks are approved.

⚠️ Important: If required documents are not received within 30 days of the mail notification, the item may be returned to sender.

Common Questions

Do all directors need to verify?
Yes — all directors and shareholders with 25% or more ownership must complete KYC.

Can I use a driving licence as proof of address?
No. A driving licence is accepted as proof of ID only, not proof of address.

How long does verification take?
Usually up to one business day from when all documents are uploaded correctly.

What if I need to discuss sensitive documents or account-specific post?
For security reasons, send your enquiry from the account's registered email address. Sending from the same email domain is not enough.

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Updated on: 14/09/2026