Proof of Identity (Photo ID)
🪪 Proof of Identity (Photo ID)
As part of our Customer Due Diligence (CDD) obligations under UK law, we must verify the identity of every individual who is a Person of Significant Control (PSC) or Ultimate Beneficial Owner (UBO) of a company using our services.
We may also verify the identity of authorised representatives or directors where required by our risk assessment.
All identity verification is carried out securely through Veriff, our trusted verification platform.
You’ll be guided to upload a valid identity document and complete a short liveness check using your device camera.
Accepted Photo ID Documents
Your identity document must be valid, clearly visible, and issued by a government authority.
Veriff automatically checks the document’s authenticity and performs biometric verification.
âś… Accepted Documents | Requirements |
|---|---|
Passport | Must show your full name, date of birth, nationality, and photograph clearly. |
Driving Licence (Photocard) | Must be valid and clearly display your full name, photo, and issue date. |
National Identity Card | Must include a photograph and be issued by a national authority. |
Residence Permit / Biometric Residence Card | Must be current and issued by the Home Office or equivalent government body. |
đź’ˇ Tip: Make sure your document is clean, undamaged, and captured in full. Blurry or cropped images will delay verification.
Not Accepted
❌ Not Accepted Documents | Reason |
|---|---|
Expired or damaged IDs | We can’t verify expired or defaced documents. |
Screenshots or scans | We require a live photo of the original document. |
Temporary or provisional IDs | Not accepted under AML regulations. |
How Verification Works
Step | What Happens | Responsible Party |
|---|---|---|
1 | Upload your chosen photo ID when prompted. | You |
2 | Veriff checks the document for authenticity, validity, and signs of tampering. | Automated |
3 | Complete a short liveness and facial-match check using your camera. | Automated |
4 | Verified results are securely recorded and reviewed by our compliance team. | The Hoxton Mix |
Average verification time: under two minutes.
Troubleshooting Tips
Issue | What to Check |
|---|---|
Photo upload rejected | Ensure all corners and text are visible, and no glare or reflection. |
Verification failed | Try again with a different ID type (e.g., passport instead of driving licence). |
Name mismatch | The name on your ID must match the company’s UBO or PSC records. |
🛡️ Your ID is used only for verification and compliance purposes and is securely stored in accordance with UK GDPR.
Next: → Proof of Address
Updated on: 05/11/2025