Proof of Identity (Photo ID)
⚡ Quick Answer: You need a valid, non-expired government-issued photo ID (passport, driving licence, national ID card, or residence permit). Upload it through the secure Veriff link sent to your email.
Why It’s Required
As part of our Customer Due Diligence (CDD) obligations, we must verify the identity of every Person of Significant Control (PSC) or Ultimate Beneficial Owner (UBO). We may also verify directors or authorised representatives where required by our risk assessment.
Accepted Documents
Document | Requirements |
|---|---|
Passport | Full name, DOB, nationality, photograph clearly visible |
Driving Licence (Photocard) | Valid, with full name, photo, and issue date |
National Identity Card | Photograph, issued by national authority |
Residence Permit / Biometric Residence Card | Current, issued by Home Office or equivalent |
💡 Tip: Make sure your document is clean, undamaged, and captured in full. Blurry or cropped images will delay verification.
Not Accepted
Document | Reason |
|---|---|
Expired or damaged IDs | Cannot be verified |
Screenshots or scans | Live photo of the original required |
Temporary or provisional IDs | Not accepted under AML regulations |
How Verification Works
- Open the Veriff link from your registered email (check spam/junk if missing)
- Upload your chosen photo ID
- Complete the liveness and facial-match check using your camera
- Results are reviewed by our compliance team
Verification typically takes up to one business day.
After the Veriff step, you may be returned to the customer portal to continue the process.
Troubleshooting
Issue | Solution |
|---|---|
Photo upload rejected | Ensure all corners and text are visible, no glare or reflection |
Verification failed | Try a different ID type (e.g., passport instead of driving licence) |
Name mismatch | The name on your ID must match the PSC/UBO records |
🛡️ Your ID is used only for verification and compliance purposes and is stored securely in accordance with UK GDPR.
Common Questions
Can I use a driving licence as proof of address?
No. A driving licence is accepted as proof of ID only, not proof of address.
Where is the Veriff link?
It’s sent to your registered email address. Check spam/junk if you can’t find it.
What if my link has expired?
Contact support for a new verification link.
Next: Proof of Address →
Updated on: 28/03/2026