Service Activation & Ongoing Compliance
⚡ Quick Answer: Your service is activated once all KYC/AML verification checks are complete. This typically takes up to one business day from when all documents are uploaded.
Before Activation
Requirement | Description |
|---|---|
Identity verification | All UBOs/PSCs and authorised representatives must verify ID via Veriff |
Address verification | Proof of residential address for each UBO/PSC |
Business information | Accurate company details, directors, ownership, and incorporation info |
Sanctions & PEP screening | All individuals and entities must pass screening checks |
⚠️ Important: Until all checks are complete, your virtual office or registered address service remains inactive. Mail received before activation is held securely.
After Activation
- You receive an email confirmation that documents are approved
- Your account and address services are activated
- Mail services and notifications begin as per your chosen plan
Ongoing Compliance
We are legally required to keep customer information up to date and monitor activity.
Area | What We Do | Frequency |
|---|---|---|
Sanctions/AML screening | Re-run against watchlists | Continuous, automated |
CDD review | Request updated ID/address if details or risk level change | Risk-based (1–3 years) |
Ownership changes | Request updated documentation for new UBOs/PSCs/directors | As needed |
Company updates | Update from unincorporated to Ltd once you provide Companies House number | As needed |
Account monitoring | Review for misuse or non-compliance | Continuous |
If Verification Cannot Be Completed
- We may suspend or decline account activation
- Mail is held securely until the issue is resolved
- Where required, we may file a Suspicious Activity Report (SAR) with the National Crime Agency
Tide-Linked Subscriptions
If your subscription was set up via Tide:
- The service depends on your Tide agreement — if you stop the add-on or close Tide, the service ends
- Tide-managed accounts cannot be reactivated or transferred to a direct Hoxton Mix account
- To continue after leaving Tide, sign up directly at hoxtonmix.com
- Use discount code TIDE30 when subscribing directly
Common Questions
How long does activation take?
Usually up to one business day once all documents are uploaded correctly.
What happens to mail before activation?
It’s held securely and released once verification is complete.
Can I transfer a Tide account to Hoxton Mix?
No. You’ll need to create a new direct account.
Next: Ultimate Beneficial Owner (UBO) Examples →
Updated on: 28/03/2026