Do you accept parcels?
⚡ Quick Answer: Yes, but only letterbox-sized items (max 300mm x 65mm). Anything larger will be refused and returned to sender. Items must be clearly addressed to your company name.
Size Limit
Parcels must fit through a standard letterbox: 300mm x 65mm (30cm x 6.5cm).
Accepted: Documents, letters, USB keys, flat packages, small items that fit these dimensions.
Not accepted: Anything larger is refused and returned to sender.
⚠️ Important: There is no storage for oversized parcels. If it doesn't fit the letterbox, it goes back.
Requirements
Requirement | Detail |
|---|---|
Size | Must fit 300mm x 65mm letterbox |
Labelling | Must show your company name or registered name |
Signed-for items | Accepted if letterbox-sized — signed on your behalf |
Portal status | Parcels only appear in your portal after they arrive and are logged |
What We Cannot Accept
Type | Reason |
|---|---|
Oversized parcels | Returned to sender — does not fit letterbox |
Hazardous materials | Safety and compliance |
Perishable or live goods | Cannot be stored or handled |
Unlabelled items | Cannot identify the recipient |
Unlawful items | Refused on receipt |
Forwarding Parcels
Parcels cannot be forwarded until they have arrived and been logged in the portal. To avoid delays:
- Make sure your subscription is active
- Check your postal balance has credit
- Confirm your forwarding address is up to date
Common Questions
My parcel was delivered but isn't showing in my portal — why?
If it's not visible, it has not been received or accepted. Check with the sender or courier for delivery confirmation.
Can I receive Amazon or online shopping deliveries?
Only if the item fits the letterbox (300mm x 65mm). Most standard parcels will be too large and returned.
Do you sign for deliveries?
Yes, if the item fits the letterbox size limit.
Can I arrange for someone to collect a parcel?
Yes. You can collect items during mail collection times. Check your portal for availability.
Updated on: 27/03/2026