⚡ Quick Answer: Magic links are how you log in to the Hoxton Mix customer portal. Instead of a password, you enter your email and receive a one-time login link. Click it to sign in — no password needed.

How to Log In

1. Go to the customer portal
2. Enter your registered email address
3. Check your inbox for the magic link email
4. Check your spam or junk folder if you do not see it in your inbox
5. Click the magic link to sign in

You can also access the portal from a mail notification email by clicking View my mail.

The link is valid for a single use and expires after a set time. There is no password-based login — magic links are the only way to access the portal.

⚠️ Important: You must use the email address registered on your account. A different email address will not receive the link.

Not Receiving the Magic Link?

Try these steps in order:

Still not working?

• Try any other email address you may have used when signing up
• If you can sign in with another email, update your account email in the portal under Settings
• If you no longer have access to the registered email, contact help@hoxtonmix.com with your company name
• If your account email needs to be changed and you cannot access the old address, you may be asked to provide ID so the email can be updated securely
• If your domain is blocking our emails, your IT team may need to review filtering or spam rules. You can also try using an alternative email address.
• If you accidentally created multiple accounts with the same business details, request a magic link only for the correct account to avoid confusion.

If there is no account registered under the email address you entered, you will not receive a magic link. In that case, check whether you signed up with a different email address. If no account exists yet, you may need to complete sign-up again.

💡 Tip: Some email providers or company domains may block automated emails. If you suspect this, check with your email provider or try a different email address.

💡 Tip: Some email providers or company domains may block automated emails. If you suspect this, check with your email provider or try a different email address.

Why Magic Links Instead of Passwords?

• No passwords to remember — reduces login friction and support requests
• More secure — eliminates risks from weak, reused, or phished passwords
• Works on any device — no app or hardware required

Common Questions

Can I set a password instead?

No. The portal uses magic links only. Password-based login is not available.

Can I use a different email to log in?

Only the email registered on your account will receive the magic link. To change it, sign in and update your email in Settings.

The link expired — what do I do?

Go back to the login page and request a new link. Each link is single-use and time-limited.

I have multiple Hoxton Mix accounts — which email do I use?

Each account has its own registered email. Use the email associated with the specific account you want to access.

Log in to your portal →

Updated on: 23/06/2026