How do I cancel my plan?
⚡ Quick Answer: Log in to the customer portal, go to Accounts → My Products, click the 3 dots next to your subscription, select Manage Subscription, then Cancel Subscription.
How to Cancel
- Log in to account.hoxtonmix.com
- Go to Accounts
- Under My Products, click the 3 dots next to your subscription
- Select Manage Subscription
- Click Cancel Subscription
⚠️ Important: For security, you must cancel using the email address registered on the account. Cancellation requests cannot be processed from a different email.
What Happens After Cancellation
- All services stop immediately at the end of your current billing period
- Mail received after cancellation will be returned to sender or refused — we cannot open, scan, hold, or forward it
- Your address cannot be used while the account is inactive — if it's listed at Companies House, update it to a different address
- To resume service, you'll need to sign up again for a new subscription
⚠️ Important: If your Hoxton Mix address is still your registered office at Companies House, update it after cancelling. The current address for new sign-ups is 66 Paul Street, London, EC2A 4NA.
Billing Terms
Plan type | Notice period | Refunds | Auto-renewal |
|---|---|---|---|
Monthly | None — cancel anytime before next renewal | No partial-month refunds | Charged monthly until cancelled |
Annual | None — cancel before annual renewal date | No partial-year refunds | Charged annually until cancelled |
Refunds, where applicable, are returned to the original payment method. Processing time depends on your bank.
Tide / Partner-Managed Accounts
If you signed up through Tide, the Manage Subscription option will not appear in the Hoxton Mix portal. Tide manages your billing and cancellation directly — contact Tide for these changes.
The Hoxton Mix portal for Tide accounts is view-only (mail access only).
Common Questions
Can I cancel mid-month and get a refund for the remaining days?
No. Refunds are not available for partial billing periods on either monthly or annual plans.
What happens to mail sent to my address after I cancel?
It will be returned to sender or refused. We do not hold, scan, or forward mail for inactive accounts.
Can I reactivate my account later?
Yes, but you'll need to sign up for a new subscription. Your previous plan and pricing may not be available.
I cancelled but I'm still being charged — why?
Check that you completed the cancellation in the portal. If the issue persists, contact help@hoxtonmix.com with your company name.
Do I need to update my Companies House address?
Yes — if your Hoxton Mix address is still listed as your registered office, update it to avoid mail being returned.
Updated on: 27/03/2026