How do I port my phone numbers away from the Hoxton Mix?
⚡ Quick Answer: Contact your new telecoms provider to initiate the port, then email porting@hoxtonmix.com with your business name and the number(s) to transfer. A £15 (+VAT) admin fee applies.
How to Port Your Number
- Contact your new provider — they’ll guide you through the process and may require a Letter of Authorisation (LOA)
- Email us at porting@hoxtonmix.com with:
- Your business name
- Contact information
- The telephone number(s) to port
- We’ll liaise with providers to complete the transfer
Important Details
- Admin fee: £15 + VAT per porting request
- International porting: Not all countries support number portability — confirm with your new provider
Common Questions
How long does porting take?
Timescales depend on the receiving provider. Typical UK ports take 1–2 weeks.
Can I port a WhatsApp Business number?
No. WhatsApp Business numbers issued by Hoxton Mix cannot be ported to another provider.
Will my number keep working during the port?
Yes, in most cases the number continues working until the transfer completes.
Updated on: 28/03/2026