How long do I have to collect my post?
For customers on our Virtual Office London plan, it’s important to be aware of the timeframe for collecting physical mail items. Here’s what you need to know:
Collection Window
After you receive an email notification from us letting you know that mail is available, you have 30 days to collect it. During this period, you can either pick up your post in person or arrange to have it forwarded to you.
Mail Forwarding Options
If you’re unable to collect your post within the 30-day period, we offer a convenient forwarding service. The cost for this service is the standard postage rate plus a 50p handling charge per letter. This ensures your mail reaches you securely and without delay.
Uncollected Mail Policy
If mail remains uncollected after 30 days and forwarding has not been arranged, we will securely shred and recycle the item. This policy helps maintain a clutter-free service environment and ensures client privacy.
To avoid any potential loss of important mail, we recommend collecting your post promptly upon receiving our notification. For any questions about your post collection or forwarding, please feel free to reach out to our support team.
Collection Window
After you receive an email notification from us letting you know that mail is available, you have 30 days to collect it. During this period, you can either pick up your post in person or arrange to have it forwarded to you.
Mail Forwarding Options
If you’re unable to collect your post within the 30-day period, we offer a convenient forwarding service. The cost for this service is the standard postage rate plus a 50p handling charge per letter. This ensures your mail reaches you securely and without delay.
Uncollected Mail Policy
If mail remains uncollected after 30 days and forwarding has not been arranged, we will securely shred and recycle the item. This policy helps maintain a clutter-free service environment and ensures client privacy.
To avoid any potential loss of important mail, we recommend collecting your post promptly upon receiving our notification. For any questions about your post collection or forwarding, please feel free to reach out to our support team.
Updated on: 08/05/2025
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