How long do you store post?
⚡ Quick Answer: Physical mail is stored securely for 30 days from the date it’s processed. After 30 days, uncollected items are confidentially shredded.
Storage Policy
- You’ll receive a confirmation email when mail arrives
- Physical copies are stored for 30 days from the processing date
- After 30 days, items are securely shredded and recycled
⚠️ Important: Requests to forward or collect mail must be made within the 30-day window. Items cannot be retrieved after this period.
Your Options During the 30-Day Window
Option | Details |
|---|---|
Collect in person | Visit our office at 66 Paul Street during business hours |
Mail Forwarding | Forward to any UK address via the Mail Forwarding add-on (£170/year or £17/month) |
Scanning | Included with the Virtual Office London plan — mail is scanned and available under the Mail tab in your portal |
Common Questions
Does the 30 days start from when the mail arrives or when it’s processed?
From the date the letter is processed in the portal.
Can I extend the storage period?
No. The 30-day policy applies to all accounts.
What happens to digitised copies?
Scanned copies remain accessible under the Mail tab in your Customer Portal beyond the 30-day physical retention period.
Updated on: 28/03/2026