⚡ Quick Answer: Setup typically takes up to one business day once all KYC documents are uploaded correctly. Delays may occur if documents are unclear or incomplete.

What’s Required

As a regulated TCSP, we must complete KYC (Know Your Customer) verification before activating your account. You’ll need to provide:

• Proof of identity — a liveness check to confirm your identity
• Proof of address — a utility bill, bank statement, or similar document dated within the last 3 months

Upload everything through the Customer Portal.

Verification Process

1. You upload documents via the portal
2. Automated checks verify document authenticity
3. Our compliance team manually reviews the application
4. Once approved, your account is activated

💡 Tip: Delays typically occur when documents are blurry, cropped, or missing required details. Ensure all text and dates are clearly visible.

Common Questions

Can I use the address before verification is complete?

No. Your account must be fully verified before services are activated.

What happens to mail received during verification?

Mail is held securely and released once your checks are approved.

What if I need to provide additional documents?

We’ll contact you if anything extra is needed. This may extend the timeframe.

For more details, see our KYC Requirements Guide.

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Updated on: 28/03/2026