How long does it take to get set up?

Setup Timeframe

Getting started with our Virtual Office services is quick and efficient, with 99% of our customers successfully onboarded on the same day they sign up. This means you can start using your new business address almost immediately. However, setup times can vary depending on the completion of our KYC (Know Your Customer) process, which is required to comply with legal and regulatory standards.

KYC Process
As part of the onboarding, we conduct a mandatory Know Your Customer (KYC) process to verify the identities of the ultimate beneficial owners, also known as persons of significant control, of your business. This process is vital for ensuring compliance and security. You can upload all required information directly through our customer portal.

Verification Requirements
Our KYC process uses eKYC services to streamline verification, including:

• Identity Verification: A liveliness check to confirm you are the person you claim to be.
• Proof of Address: A document, such as a utility bill or bank statement, dated within the last three months to verify your residential address.

Once we receive and verify these documents, your account will be activated, allowing you to use your new address for business purposes. While we strive to complete the setup on the same day, please note that delays may occur if the necessary documents are not promptly provided or require additional verification.

For more information on the KYC requirements, please refer to our KYC Requirements Guide.

With all necessary documents submitted, we work to finalise your setup as quickly as possible, enabling a smooth and secure start to your Virtual Office service.

Updated on: 08/11/2024