⚡ Quick Answer: Log in to the Customer Portal, find the WhatsApp Business Number section, click Manage next to your forwarding number, and enter the new number.

How to Update Your Forwarding Number

1. Log in to the Customer Portal
2. On the homepage, find the WhatsApp Business Number section
3. Click Manage next to Forwarding Number
4. Enter your new forwarding number
5. Confirm and save

Understanding Your Numbers

• Virtual landline number — the number your customers dial (e.g., 0204 5380 688)
• Forwarding number — the mobile or landline that receives the redirected calls

⚠️ Important: Make sure you share your virtual landline number with customers, not your forwarding number.

Troubleshooting Call Forwarding

• Make sure you’re calling the virtual landline number, not the forwarding number
• You cannot test by calling the virtual number from the same phone it forwards to — use a different phone
• If calls ring or reach voicemail on the forwarding handset, forwarding is working
• Turn off call screening on the forwarding handset and test again
• If calls still don’t connect, the virtual landline may need to be reactivated

Common Questions

Can I change my forwarding number at any time?

Yes. Update it from the Customer Portal whenever needed. If you would prefer us to make the change for you, contact support with the number you would like calls redirected to.

When does a forwarding number change take effect?

Once updated, new incoming calls will be redirected to the new number.

My calls aren’t forwarding — what should I check?

First confirm you’re dialling the virtual landline number, not the forwarding number. Then check call screening settings on your handset.

Can I forward to an international number?

Contact support to discuss international forwarding options.

Log in to your portal →

Updated on: 17/06/2026