⚡ Quick Answer: Log in to the Customer Portal, go to Settings → Business → Business Documents, and click Generate Letter of Certification to download a PDF.

How to Generate Your Letter

1. Log in to the Customer Portal
2. Go to Settings → Business → Business Documents
3. Click Generate Letter of Certification
4. Your PDF will be generated instantly for download

This document confirms that you maintain an active virtual office with The Hoxton Mix and can be shared with banks, merchants, or other organisations that require proof of your business address.

What the Letter Includes

• Your company name
• Your registered office address at 66 Paul Street, London EC2A 4NA
• Confirmation of your authorised use of the address

Important Notes

• The letter is only available once your KYC checks have been fully completed
• If checks are still under review, the letter will not be available until verification is complete
• We provide a headed letter — not a lease or tenancy agreement
• We do not provide utility bills in your company name
• We do not provide unique suite or sub-addresses

⚠️ Important: Whether an organisation accepts this document is at their discretion. Some banks or verification platforms may have their own policies on virtual offices.

Common Questions

Can I use this letter to open a bank account?

Many banks accept our certification letter. However, acceptance depends on the bank’s own policy — check their requirements before applying.

Can I get a lease agreement instead?

No. We provide a headed letter of certification, not a lease or tenancy agreement.

The letter isn’t available in my portal — why?

Your KYC checks may still be in progress. The letter becomes available once verification is complete.

Log in to your portal →

Updated on: 28/03/2026