What are Magic Links?
⚡ Quick Answer: Magic links are how you log in to the Hoxton Mix customer portal. Instead of a password, you enter your email and receive a one-time login link. Click it to sign in — no password needed.
How to Log In
- Go to the customer portal
- Enter your registered email address
- Check your inbox for the magic link email
- Click the link to sign in
The link is valid for a single use and expires after a set time. There is no password-based login — magic links are the only way to access the portal.
⚠️ Important: You must use the email address registered on your account. A different email address will not receive the link.
Not Receiving the Magic Link?
Try these steps in order:
Step | What to do |
|---|---|
1 | Confirm you entered the exact email registered on your account |
2 | Check your spam or junk folder |
3 | Try a different browser (Chrome, Safari, Edge) |
4 | Clear your browser cache and try again |
5 | Check your internet connection is stable |
Still not working?
The most common cause is using the wrong email address. If you're unsure which email is registered:
- Try any other email address you may have used when signing up
- If you can sign in with another email, update your account email in the portal under Settings
- If you no longer have access to the registered email, contact help@hoxtonmix.com with your company name
💡 Tip: Some email providers or company domains may block automated emails. If you suspect this, check with your email provider or try a different email address.
Why Magic Links Instead of Passwords?
- No passwords to remember — reduces login friction and support requests
- More secure — eliminates risks from weak, reused, or phished passwords
- Works on any device — no app or hardware required
Common Questions
Can I set a password instead?
No. The portal uses magic links only. Password-based login is not available.
Can I use a different email to log in?
Only the email registered on your account will receive the magic link. To change it, sign in and update your email in Settings.
The link expired — what do I do?
Go back to the login page and request a new link. Each link is single-use and time-limited.
I have multiple Hoxton Mix accounts — which email do I use?
Each account has its own registered email. Use the email associated with the specific account you want to access.
Updated on: 27/03/2026