What should I do if my direct debit payment fails?
⚡ Quick Answer: Wait 3–5 working days for the payment to process. If it’s declined after that, email help@hoxtonmix.com to have it resubmitted or pay via your primary payment method.
What to Do
- Check if the payment is still processing — direct debit payments can remain in progress for 3–5 working days and may take up to 5–7 business days to clear depending on your bank
- If a new attempt has been submitted, wait for it to clear before taking further action
- If declined after processing, email support — the payment can be resubmitted or the outstanding invoice paid via your primary payment method
If Your Account Is Deactivated
Accounts deactivated due to non-payment can usually be reactivated once outstanding invoices are paid. Email help@hoxtonmix.com to arrange this.
Common Questions
How long should I wait before contacting support?
Allow 5–7 business days for the payment to fully process before reaching out.
Can I pay a different way?
Yes. Support can help you pay the outstanding invoice via your primary payment method on file.
Will I lose my mail if my account is deactivated?
Mail received during deactivation is held securely. Contact support to resolve the payment and reactivate your account.
Updated on: 28/03/2026