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How do I cancel?

Guide to Cancelling Your Account

Login to Your Account:
Visit the HoxtonMix Customer Portal.
Enter your registered email address.

Verify Your Identity:
If your email is linked to a valid account, a magic link will be sent to your inbox.
Click on the magic link in your email to access your dashboard.

Cancel Your Subscription:
Once on the dashboard, locate and click on the Manage Plan option.
Find your current Subscription and click on it.
Click the Cancel Subscription button.

Please note:
For security reasons, you must personally cancel the subscription using the email address associated with the account.

As per our  Terms & Conditions

Our “Monthly” plans are paid in monthly instalments. For each month your monthly subscription is active, you acknowledge and agree that The Hoxton Mix is authorised to charge the same credit or debit card on file. The monthly renewal subscription fees will continue to be billed to the Payment Method you provided automatically until cancelled. You must cancel your subscription before it renews each month to avoid billing the next month's subscription fee to the Payment Method you provided. Refunds cannot be claimed for any partial*month subscription period.

Our “Annual” plans are paid for by an upfront one*off payment with automatic annual renewals. You acknowledge and agree that The Hoxton Mix is authorised to charge the Payment Method used for the initial annual subscription fee at the rate secured at the time of purchase. This includes discounted rates secured with a promotional offer. You must cancel your subscription before it renews in order to avoid billing of the renewal subscription fee to the Payment Method you provided. Refunds cannot be claimed for any partial subscription period.

Updated on: 04/12/2023

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