• UK bank holidays

  The Hoxton Mix will be closed on the following UK bank holidays. 2024Featured

• Can I use a Virtual Office address on Google Maps?

  According to Google My Business guidelines: Summary: Listings on Google My Business can only be created for businesses that either have a physical location customers can visit or businesses that visit customers at their location. Successful listings that comply with Google's policies need to avoid prohibited content, represent your business accurately, and adhere to all the policies provided. Specifically, it's worth noting: Virtual offices are not considered service-area businePopular

• How do I edit my details?

  If you need to update your information, follow these simple steps: Login to Your Account: Visit the Hoxton Mix Customer portal. Enter your registered email address. Verify Your Identity: If your email is linked to a valid account, a magic link will be sent to your inbox. Click on the magic link in your email to access your dashboard. Once you're logged in, your customer portal provides you with a range of options to managPopular

• Do you have any coupon codes?

  For a limited time, benefit from a 10% discount for a whole year on all monthly subscriptions. How to Redeem: Use the coupon code HOX10 at checkout. Don't miss out on these savings!Popular

• How do I change my address?

  To maintain transparency and ensure the security of our services, we adhere to several key regulations concerning money laundering and terrorist financing: The Money Laundering Regulations 2007 The Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 HMRC guidance for Company Service Providers National risk assessment of money laundering and terrorist financing 2017 In accordance with these regulations, if you wish to change your address, we require a recent proPopular

• How do I cancel my plan?

  How to cancel your subscription.Some readers

• What is the Directors Service Address Add-on?

  Every director of UK companies and partners of LLPs must provide an address for the public record. This is where they'll receive legal documents from Companies House and HMRC. Many use their home address, but this becomes publicly visible. If you wish to maintain your privacy: Consider our Director's Service Address Add-on. Keep your residential address off the public record. We'll forward all statutory mail from HMRC and Companies House at no additional UK postage charge. USome readers

• Can a Virtual Office address be used to open a bank account?

  Verification Using a Residential Address Every director must provide a genuine residential address for verification purposes. If you're based in the UK, you'll typically be asked to present both photographic ID and proof-of-address documentation, either in person or through online verification methods. It's vital to note that using a virtual address as your residential address is not only against the money laundering regulations but also potentially breaches fraud laws, or at the very leasSome readers

• Can sole traders use the service?

  For Both Business Types: Whether you operate as a sole trader or a limited company, you have the flexibility to use a Virtual Office address. For Sole Traders: When setting up as a sole trader, your letterhead, email signature, and website can display your personal name, followed by 'trading as' and then your business name. Example: John Doe trading as JD IT. For these communications, you can use any address you prefer, including the Virtual Office address. You can choose an address thatSome readers

• What are Magic Links?

  What are Magic Links? Magic links are a form of passwordless login, increasingly gaining traction as organisations move beyond traditional password*based authentication. Instead of users having to remember and enter their credentials, they're sent a URL embedded with a token via email or, occasionally SMS. Upon clicking this link, the user is authenticated and redirected back to the application, having successfully signed in without needing an actual password. The appeal of magic links lieSome readers

• Can I use the virtual office business address on marketing materials?

  Absolutely! Utilise your distinguished London address for a heightened professional image on all your business collaterals. This includes but is not limited to, letterheads, business cards, and your website.Some readers

• Do you accept parcels?

  Yes, you can receive parcels, but there are some conditions: Size Limitations: Parcels need to be letterbox-friendly. A standard letterbox has dimensions of 300mm x 65mm. Letterbox Image Content Restrictions: We cannot accept items containing dangerous, live, or perishable goods. Any parcel deemed unreasonable or unlawful will be refused upon receipt.Some readers

• How do I know if you have received some of my post?

  Our Services & What You Can Expect: * Virtual Office Collect: We'll let you know via email when you have mail awaiting collection. * Virtual Office Forward: We'll promptly forward your mail to you. * Virtual Office Scan Lite: We'll scan all your incoming post, convert them to searchable PDFs, and sendSome readers

• Is this offer open to all SMEs or just digital companies?

  Absolutely! This service is available to all, regardless of the nature of your business. It's open to every SME seeking a professional and efficient solution.Few readers

• Can I use my Virtual Office to register my vehicle with the DVLA?

  DVLA Vehicle Registration and Virtual Office Addresses If you're considering using your Virtual Office address for DVLA vehicle registration, please be informed: Vehicle Registration: Our Virtual Office services do not support the registration of vehicles. Returned Mail: Any DVLA-related mail sent to our address will be returned to the sender. It's essential to ensure that you use appropriate and approved addresses for such registrations to avoid potential complicatiFew readers

• How much does a Virtual Office cost?

  The Hoxton Mix has a range of Virtual Office plans to suit your needs and budget. Virtual Office Collect - £18.00/month + VAT Mail handling with secure storage for 30 days until collection. No handling fees. Virtual Office Forward - £25.00/month + VAT Mail forwarding to your private address the same day it's received. No postage fees. Virtual Office Scan Lite - £20.00/month + VAT Mail scanned and emailed the same day it's received. Virtual Office ScaFew readers

• What about mail addressed to me personally?

  Handling Personal Mail at Your Virtual Office Concerned about mail addressed to you personally? We've got you covered. At our virtual office, we handle mail addressed to: Your trading name. Your registered company name (if it's different from your trading name). Your personal name. Don't worry; all your essential correspondences will be managed efficiently.Few readers

• What will my new company address be?

  Your New Company Address Your Company Name 3rd Floor 86-90 Paul Street London EC2A 4NEFew readers

• Can I use this address as my Companies House Registered Address for my Business?

  Absolutely! You can use our address as your official registered address for Companies House. Not only does it give your business a prestigious London location, but it also ensures that all official correspondence is handled promptly and discreetly. By having a consistent, professional address, it can enhance your company's credibility and trustworthiness with clients and stakeholders.Few readers

• How long does it take to cancel a subscription?

  Our “Monthly” plans are paid in monthly instalments. For each month that your monthly subscription is active, you acknowledge and agree that The Hoxton Mix is authorised to charge the same credit or debit card on file. The monthly renewal subscription fees will continue to be billed to the Payment Method you provided, automatically until cancelled. You must cancel your subscription before it renews each month in order to avoid billing of the next month's subscription fee to the Payment MethoFew readers

• How do I reactivate my subscription?

  Please email our support team help@hoxtonmix.com including your company name and that you would like to reactivate your virtual office plan. We will reactivate your account and confirm if there are any outstanding payments.Few readers

• Can anyone be a company director in the UK?

  Who Can Become a Company Director in the UK? In the UK, the role of a company director carries with it certain responsibilities, legal obligations, and duties. While the eligibility to become a director is broad, there are specific requirements and restrictions: Age and Residency: You must be at least 16 years of age. Both UK residents and international or overseas (https://www.hoxtonmix.com/virtual-office-internFew readers

• Can I change my subscription from monthly to annual? Is there an offer?

  Considering an upgrade from a monthly to an annual subscription? Great news! Savings: Opting for an annual plan grants you 2 months free. Essentially, you're only billed for 10 months, offering substantial savings. How to Proceed: Simply send us an email with your intentions at help@hoxtonmix.com. Remember to include your company name in the email. Confirmation: We'll handle the rest and inform you once the switch to the annual plan is finaFew readers

• I'm not from the UK. Can I still form a company?

  Every UK limited company is mandated to have a registered office address within the country. However, the flexibility of UK company formation regulations means: Residency Requirement: Residency in the UK is not a prerequisite. International Flexibility: Directors and shareholders can hail from any nationality and reside anywhere globally. For those who don't have a physical presence in the UK or prefer an alternative to traditional office spaces, opting for a virtual office (httpFew readers

• Do you provide virtual offices?

  Yes. We will handle all your post and email you when it is ready to collect or forward it to you.  Just £18.00 per month with mail collection, £25.00 per month with same day UK Mail Forwarding or £20.00 per month  with same day scan and email. For £6.99 per month, you may want to upgrade yoFew readers

• How long do you store post?

  Post Storage Policy for Virtual Office Collect and Scan Lite Customers Upon receiving a confirmation email notifying you of your post's arrival at our office, we'll securely store it for 30 days. If not collected within this timeframe or if no forwarding (available for a nominal fee) or scanning arrangements are made, the post will be returned to the sender.Few readers

• Do you offer a discount for a second virtual office subscription?

  Yes, for each additional Virtual Office subscription you purchase, you will receive a 30% discount.Few readers

• Do you provide meeting rooms?

  Impress clients or collaborate with your team in our modern meeting rooms, situated on the 3rd floor, easily accessible for everyone, including those with disabilities via our lift. Meeting Room Features: Seating: Comfortably accommodates up to 8 people. Connectivity: Ultra-fast Fibre Optic Broadband and Wi-Fi. Display: 4K Screen for sharp presentations. Brainstorming Tools: Whiteboard with Marker Pens. Refreshments: Complimentary filter coffee & tea. ComfFew readers

• Can I add a second Director?

  In order to add a second director into your account we will require a proof of identification and a recent proof of address. Any documents listed below will be accepted: 1. Photo identification – Proof of identity Passport Driving License (with photo card) National Identity Card HM Forces Identity Card A current student card Employment identification card Disabled drivers blue pass 2. Proof of address (provided both name and address is shown) The proofFew readers

• How often is post forwarded?

  Post Forwarding Frequency Upon receiving your post at our Paul Street office, our processing team ensures same-day dispatch, barring weekends and national holidays. All forwarded mail is sent via Royal Mail's 1st class service.Few readers

• I am overseas can I open a London virtual office?

  Wondering if you can set up a London virtual office while being overseas? Absolutely! We can forward your mail to any location, provided it's a valid postal address. If you prefer a digital approach, we can scan and email your mail directly to you. Also, scanned documents can be accessed in the customer portal for your convenience. According to Companies House Guidance GP01, theFew readers

• Can a Virtual Office address be used on Google Places?

  Google guidelines state: Make sure that your page is created at your real-world location. Provide a phone number that connects to your individual business location as directly as possible. Provide your regular customer-facing hours of operation. If your business rents a temporary, "virtual" office at a different address from your primary business, do not create a page for that location unless it is staffed during your normal business hours. Properly utilised co-working spaces sFew readers

• How do I port my phone numbers away from the Hoxton Mix?

  How to Port Your Telephone Number Away from The Hoxton Mix Contact Your New Provider: To begin the porting process, get in touch with the telecoms provider you wish to move your number to. Many telecoms providers will request that you complete a Letter of Authorisation (LOA). Consider International Limitations: Remember that rules for telephone portability differ from one country to another. Not every country supports the porting of telephone numbers. Initiate the ProceFew readers

• I live overseas. Can I open for a UK bank account?

  Opening a UK Bank Account from Overseas Living abroad doesn't limit your options to establish a business bank account in the UK. Here are your primary choices: Establish a New UK Bank Account: Many UK banks offer options for international businesses or residents to open a local bank account. Ensure you meet their criteria, which may involve providing proof of business operations, personal identification, and other relevant documents. Use Your Existing Overseas Bank Account:Few readers

• How long does it take to receive a notification of post email?

  Post Processing at Our Paul Street Office Our team processes your post on the same day it's received, excluding weekends and national holidays. All correspondence is dispatched via Royal Mail's 1st class service.Few readers

• How long does it take to get set up?

  Setup Timeframe In most cases, 99% of our customers are onboarded the same day, with exceptions on weekends and national holidays.Few readers

• How secure is my data?

  Our Commitment to Security and GDPR Compliance At Hoxton Mix, we understand the paramount importance of security, especially in today's digital age. We're deeply committed to not just meeting, but surpassing industry standards. Our adherence to the General Data Protection Regulation (GDPR) underlines our dedication to data protection. Furthermore, our rich legacy of creating enterprise applications for global leaders is a testament to our expertise and unwavering emphasis on top-tier securityFew readers

• Falsification

  The Hoxton Mix strictly prohibits association with businesses engaged in illegal, defamatory, immoral, or obscene activities. Providing false information will lead to an immediate termination of our agreement.Few readers

• What is a beneficial owner?

  Beneficial Ownership and the Definition of Control A "beneficial owner" in relation to a company refers to the natural person(s) who, either directly or indirectly, holds ultimate ownership or control over the corporate entity. This control is defined in line with the criteria applied to the public register of persons with significant control of UK companies, as introduced by the Small Business, Enterprise and Employment Act 2015, commonly known as the “PSC Register”. Understanding "PersFew readers

• Can I use a virtual office address on my VAT application?

  The business address you specify on your VAT application should reflect the location where you conduct your day-to-day business operations. VAT officials may conduct visits to inspect your VAT records, making it crucial that the provided address is one where you're physically present. If your primary workspace is your home, then that is your designated business address. Please note that the following are not acceptable as business addresses for VAT applications: Our EC2A location, regarFew readers

• A Guide to Unique Taxpayer Reference (UTR) numbers

  Finding Your UTR Number If you're on the hunt for your Unique Taxpayer Reference (UTR) number, it's a key identifier HMRC uses for your tax records. Here’s where you can locate it: Welcome Letter: When you first register for Self Assessment, you'll get a 'welcome to Self Assessment' letter (SA250) from HMRC. Tax Documents: Your UTR will be on your previous tax returns and any other official correspondence from HMRC, such as payment reminders or your annual statement. OnlineFew readers

• Where is my Company Authentication Code!

  Companies House usually sends out the Company Authentication Code within 5 - 10 days of requesting it. It can be easily rectified if you did not receive or misplaced it. To reduce the risk of fraud, we only send authentication codes by post. You'll need: 1. the company number 2. to sign in to or create a Companies House account, which is different from a WebFiling account Steps to request Company Authentication Code: 1. Register for CoFew readers

• How long do I have to collect my post?

  For Virtual Office Collect and Scan Lite Customers: If you need a physical copy of your mail, please keep the following in mind: After receiving an email notification from us informing you of an available post, you have 30 days to collect it or pay for the post item to be forwarded. We are able to forward physical copies within the UK or worldwide at the cost of postage plus a 30p handling charge per letter. If you fail to collect your mail within this period, it will be securely shreddedFew readers

• How Does Hoxton Mix Send Your Post?

  How Do We Send Your Post at Hoxton Mix? We ensure that your physical post is dispatched promptly and reaches you as quickly as possible. We use Royal Mail, the United Kingdom's national postal service, to handle all of our postal deliveries. Below is a quick FAQ on how we manage your post. How Is My Post Sent? All physical post from Hoxton Mix is sent via Royal Mail First Class. This service is non-tracked, meaning that we do not provide tracking numbers for your post. First Class deFew readers

• Postcode Address File (PAF) and Address Limitations

  The Royal Mail Postcode Address File (PAF) limits the number of deliverable addresses per postcode to 100. Royal Mail assigns a new postcode when this limit is exceeded by changing the end digit to accommodate additional addresses. You can use the postcode EC2A 4NE for all correspondence. This will not affect your ability to receive mail, as all posts will still be delivered using EC2A 4NE. However, you may encounter this limit if you want to use the Royal Mail postcode lookup service, where yoFew readers

• What is my address?

  Your business address is: Your Company Name 3rd Floor 86-90 Paul Street London, EC2A 4NEFew readers

• Overage Fees Schedule

  Overage Fees Schedule for Mail Services Mail Forwarding Customers (a) Customers receiving mail forwarding services on a fixed price plan are subject to a fair use policy based on the following allocation: Small Letters (up to 100g): Maximum of 15 letters per month. Large Letters: Up to 100g: Maximum of 10 large letters per month. (b) If a customer exceeds the fair usage limit for any category per month, any additional items will be charged per item according to the curreFew readers

• How to Obtain a Letter of Certification as Proof of Address for Your Registered Office

  At times, merchants or service providers might request confirmation of your registered office address. To meet these requirements, you can easily download an official letter of certification or proof of address document directly from your customer portal. This document verifies that you have an active virtual office with us and can be shared whenever needed. Steps to Obtain Your Letter of Certification or Proof of Address: Login to Your Account: Visit the HoxtonMix CusFew readers

• How to access your invoices

  Guide to Downloading Invoices Login to Your Account: Visit the HoxtonMix Customer Portal. Input your registered email address. Verify Your Identity: If your email corresponds with a valid account, a magic link will be dispatched to your inbox. Follow this link in your email to access your dashboard. Access Invoices: Select Account & Billing from the left-hand navigation panel. Here, you'll find all yoSome readers

• Why do you charge VAT to International Customers?

  VAT, Customs & Excise – HMRC Reference: Notice 741A (January 2010) When providing services related to land or property, the place of supply is determined by the location of the land or property itself. This holds true regardless of your or your customer's location. View the full HMRC document here. As of now, the UK's VAT rFew readers