• UK bank holidays

  The Hoxton Mix will be closed on the following UK bank holidays 2022 |—|—|—|Featured

• Can I use a Virtual Office address on Google Maps?

  The Google My Business guidelines state: Summary: Listings on Google My Business can only be created for businesses that either have a physical location that customers can visit, or that travel to visit customers where they are. Creating a successful listing that won’t be suspended requires avoiding prohibited content, accurately reflecting your business and complying with the rest of the policies below. The Google My Business guidelines state that virtual offices are not considered servPopular

• How do I edit my details?

  Log in to your customer portal account to manage your subscription: Your users can access this portal at  https://hoxtonmix.chargebeeportal.com Within your customer portal you can: Manage your subscription Subscription changes like upgrades and downgrades can be done. Change the Delivery Address Update your payment information Change your card details. Cancel your accountPopular

• How do I cancel my subscription?

  If you have a Virtual Office Collect, Virtual Office Forward, Virtual Office Scan or Virtual Office Phone subscription you can cancel it automatically from within your Customer Portal.  You can access this portal at  https://hoxtonmix.chargebeeportal.com Scroll to the foot of the page and click the 'Cancel this subscription' link.  The subscription will automatically get canceled on the next renewal date.  Alternatively, you can email  help@hoxtonmixPopular

• How do I change my address?

  Under the Local London Authorities Act (2007) in order to forward your post to your new address we would also require proof of the new address. The proof of address document must be dated within the last 3 months, and it must show both your name and address. You can choose one from the list below: * Gas or Electricity bill Telephone bill Water bill Mortgage Statement Council Tax bill Bank/Building Society statement (includes credit card/ store card bill) TV licenseSome readers

• Do you have any coupon codes?

  Get 10% off for 12 Months on all monthly subscriptions by using the coupon code HOX10 during checkout.Some readers

• Can sole traders use the service?

  You are free to use a Virtual Office address whether you are a sole trader or limited company. If you set up as a sole trader your letterhead, email signature and website can refer to your name followed by the words 'trading as' and then the name under which you will be trading. You can use the address of your choice in these communications, so you are free to use the virtual office address.Some readers

• Can I use the virtual office business address on marketing materials?

  Yes, you are free to use your prestigious London address across all marketing and communications including letterheads, business cards and website.Some readers

• Can a Virtual Office address be used to open a bank account?

  A residential address must be provided for verification purposes. Typically a UK based director will be asked to present photographic ID and proof-of-address documentation in person or online. Any attempt to provide a virtual address as your residential address is breaking both the money laundering regulations and open to breach of laws concerning fraud or at least intent.  Once you have been verified by the bank you can use a virtual office address for all banking correspondence.Few readers

• Is this offer open to all SMEs or just digital companies?

  This service is available to anyone!Few readers

• What is the Directors Service Address Add-on?

  It is a legal requirement for all directors of UK companies (and partners of LLPs) to provide an address which will appear on the public record and where legal documents from Companies House and HMRC can be sent to them personally. Most use their residential address for this purpose, but it will appear on the public record. If you prefer to keep your residential address details confidential then you can use our Directors Service Address Add-on. This service also includes the forwarding of all dFew readers

• Do you accept parcels?

  Yes, but parcels need to be letterbox friendly, the dimensions of a standard letterbox are 300mm x 65mm. Additionally, we are unable to accept any item containing dangerous, live or perishable goods. The Hoxton Mix shall be entitled to refuse to accept any item it considers to be unreasonable or unlawful.Few readers

• Can anyone be a company director in the UK?

  Yes (including international & overseas residents), however to qualify as a company director in the UK you must: Be 16 years or older Have NOT been declared bankrupt or banned from being a company director by a courtFew readers

• What about mail addressed to me personally?

  We will handle mail sent to:  Your trading name  Your registered company name (if different)  Your personal name.Few readers

• How much does a Virtual Office cost?

  The Hoxton Mix has a range of Virtual Office plans to suit your needs and budget. Virtual Office Collect £15.00 per month + VAT Virtual Office Forward £25.00 per month + VAT Virtual Office Scan £45.00 per month + VAT Virtual Office Phone £6.99 per month + VAT Virtual Office InteFew readers

• Can I use this address as my Companies House Registered Address for my Business?

  Yes! You’re free to do that.Few readers

• Do you offer a discount for a second virtual office subscription?

  Yes, for each additional Virtual Office subscription you purchase you will receive a 30% discount. Just enter the coupon code: SECONDCOMP30 during the checkout process.Few readers

• How do I cancel?

  You can cancel your account automatically by logging into your customer portal at: https://hoxtonmix.chargebeeportal.com/portal/login, then clicking "Cancel this subscription". As per our  Terms & Conditions:  Our “Monthly” plans are paid in monthly installments. For each month that your monthly subscription is active, you acknowledge and agree that The Hoxton Mix is authorised to charge the same credit or debit card on file. The monthly reFew readers

• How long does it take to cancel a subscription?

  Our “Monthly” plans are paid in monthly instalments. For each month that your monthly subscription is active, you acknowledge and agree that The Hoxton Mix is authorised to charge the same credit or debit card on file. The monthly renewal subscription fees will continue to be billed to the Payment Method you provided, automatically until cancelled. You must cancel your subscription before it renews each month in order to avoid billing of the next month's subscription fee to the Payment MethoFew readers

• Can I add a second Director?

  In order to add a second director into your account we will require a proof of identification and a recent proof of address. Any documents listed below will be accepted: 1. Photo identification – Proof of identity Passport Driving License (with photo card) National Identity Card HM Forces Identity Card A current student card Employment identification card Disabled drivers blue pass 2. Proof of address (provided both name and address is shown) The proofFew readers

• What will my new company address be?

  Your Company Name, 86-90 Paul Street, London EC2A 4NE.Few readers

• How do I know if you have received some of my post?

  If you are a Virtual Office Collect customer, we will email you to let you know that we’ve got some post waiting to be collected. If you are a Virtual Office Forward customer we will forward it on.Few readers

• How long do you store post?

  If you are a Virtual Office Collect customer we will store your post for 30 days from the day you receive a confirmation email that your post has arrived at our office. If you do not collect your post after 30 days, or arrange for it to be forwarded (for a small charge) then it will be returned to sender.Few readers

• How do I reactivate my subscription?

  Please email our support team help@hoxtonmix.com including your company name and that you would like to reactivate your virtual office plan. We will reactivate your account and confirm if there are any outstanding payments.Few readers

• I am overseas can I open a London virtual office?

  Yes, we can post your mail to anywhere you request as long as it is a valid postal address. Companies House Guidance GP01 states: The term 'virtual office' implies that there is no physical presence in the UK and hence, that there is no requirement to register the permanent establishment of the overseas company.Few readers

• Can a Virtual Office address be used on Google Places?

  Google guidelines state: Make sure that your page is created at your real-world location. Provide a phone number that connects to your individual business location as directly as possible. Provide your regular customer-facing hours of operation. If your business rents a temporary, "virtual" office at a different address from your primary business, do not create a page for that location unless it is staffed during your normal business hours. Properly utilised co-working spaces sFew readers

• Can I use my Virtual Office to register my vehicle with the DVLA?

  We do NOT allow cars to be registered at our address and DVLA mail will be returned to sender.Few readers

• Do you provide meeting rooms?

  Our meeting rooms are located on the 4th floor with disabled access via our lift. Filter coffee & tea is provided free of charge and our friendly reception team are on hand to show guests and delegates into the meeting room. What is included with a meeting room visit? Meeting table for up to 6 people Fibre Optic Broadband/Wi-Fi HD Screen Whiteboard and Marker Pens Filter coffee & tea provided free of charge Air conditioning How much do meeting rooms cost? MeetFew readers

• Can I change my subscription from monthly to annual? Is there an offer?

  Yes, you can get 2 months free when signing up to an annual plan, meaning you will only pay for 10 months. Please email your request to  help@hoxtonmix.com along with your company name. We will email you once we have switched you to an annual plan.Few readers

• How do I port my phone numbers away from the Hoxton Mix?

  To port your telephone number away from The Hoxton Mix, you will need to contact the telecoms provider to which you’d like to port your number. Often telecoms providers require you to complete a LOA  (Letter of Authorisation).   Please note that telephone portability rules can vary country by country, and not all countries provide support for porting telephone numbers.  To initiate the porting process, please contact porting@hoxtonmix.com, please be surFew readers

• I'm not from the UK. Can I still form a company?

  A UK limited company must have a UK registered office address. If you do not live in the UK or if you're a non-UK national, you can still form a UK company. The director and shareholders can be of any nationality and live anywhere in the world. If you open a  virtual office you're able to use it as your company's registered office.Few readers

• How long does it take to get set up?

  99% of our customers are setup same day (excluding weekends and national holidays).Few readers

• Falsification

  The Hoxton Mix will not accept any business which could be construed to be illegal, defamatory, immoral or obscene. Any false detail / information that has been provided will entitle The Hoxton Mix to terminate this agreement immediately.Few readers

• Do you provide virtual offices?

  Yes. We will handle all your post and email you when it is ready to collect or simply forward it to you.  Just £15.00 per month with mail collection, £25.00 per month with  same day UK Mail Forwarding or £20.00 per month  with same day scan and email. For £6.99 per month you may want to upgFew readers

• How often is post forwarded?

  Our processing team will process your post same-day (excluding weekends and national holidays) of receiving it at our Paul Street office. All post is sent 1st class by Royal Mail.Few readers

• I live overseas. Can I open for a UK bank account?

  I live overseas. Can I open for a UK bank account? Yes. To set up a business bank account and trade in the UK you a a number of options: Open a new bank account in the UK Use the bank account you already have in your country Open a Sterling (GBP bank account in your country If you charge or pay value-added tax (VAT) you will need a UK bank account. HM Revenue & Customs will only repay VAT owed to your business directly via a UK bank account.Few readers

• How long does it take to receive a notification of post email?

  Our processing team will process your post same-day (excluding weekends and national holidays) of receiving it at our Paul Street office. All post is sent 1st class by Royal Mail.Few readers

• How long do you store physical mail for?

  Physical mail is stored for up to 60 days from the day it’s inducted. After 60 days, your physical mail will be recycled.Few readers

• How secure is my data?

  The Hoxton Mix Limited is certified with the ICO under the Data Protection Act 1998. All data is encrypted via SSL when transmitted between our servers and your browser. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.Few readers

• What is a beneficial owner?

  A beneficial owner in respect of a company means the natural person(s) who directly or indirectly ultimately owns or controls the corporate entity, with control defined consistently with the interpretative provisions applying to the new public register of persons with significant control of UK companies introduced in the Small Business, Enterprise and Employment Act 2015 (the “PSC Register”). Meaning of person with significant control: A person with significant control over a company is definedFew readers

• Can I use a virtual office address on my VAT application?

  The business address you put on your VAT application is the address where you carry out your everyday business activities. VAT officers can visit your business to inspect your VAT record keeping, so it is important to provide an address where you are actually present. If you work from home, that is your business address. The following cannot be used as a business address for a VAT application: Our EC2A address (even if you use our virtual office services) Any other virtual office proFew readers

• How to access your invoices

  If you need to access or print any Hoxton Mix invoices, you'll need to log into the Hoxton Mix Customer Portal and download them from there. Open the Hoxton Mix website Click Login on the navigation at the top of the page. If you follow the link below, you'll need to sign into your account - you'll need to sign in using the email address used when you first subscribSome readers

• Why do you charge VAT to International Customers?

  VAT, Customs & Excise HMRC Reference: Notice 741A (January 2010), If you supply services that relate to land or property, the place of supply of those services is where the land itself is located, irrespective of where you or your customer belong. http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?nfpb=true&pageLabel=pageLibraryShowContent&id=HMCEPROD1029955&propertyType=document (http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?nfpb=trFew readers