How do I change my address?
⚡ Quick Answer: To update your residential address on file, submit a new proof of address document. This is required for AML/KYC compliance. Contact help@hoxtonmix.com or upload through the verification link provided.
⚠️ Important: This article is about updating your personal residential address for identity verification. To update your mail forwarding address, log in to the customer portal and change it in Settings. To update your company registered address, see Companies House guidance.
Why We Need Proof of Address
As a regulated Trust or Company Service Provider (TCSP), we are required by UK anti-money laundering regulations to verify the identity and address of all directors and beneficial owners. When your residential address changes, we need an updated document to keep your records compliant.
What You Need to Provide
Submit one document that shows your name and new address, dated within the last 3 months.
Accepted documents |
|---|
Gas, electricity, or water bill |
Bank or building society statement |
Council tax bill (current year) |
Mortgage statement |
Telephone bill (not mobile) |
HM Revenue & Customs notice of coding |
P45 or P60 statement |
Pay slip |
Current benefits book or Benefits Agency letter |
Valid insurance certificate |
TV licence |
Financial statement (pension, endowment) |
⚠️ Important: Mobile phone bills are not accepted as proof of address under UK AML guidance.
How to Submit
Contact help@hoxtonmix.com with your updated document, or upload it through the secure verification link if one has been provided to you.
What Happens While We Verify
Any mail directed to your previous address will be held securely until verification is complete. Once your new address is confirmed, normal service resumes.
Common Questions
Can I update my address in the portal myself?
Your forwarding/delivery address can be changed in the portal. Your residential address for KYC purposes requires a document to be submitted to support.
How long does verification take?
Up to one business day once the document is received and accepted.
I've moved but my document is older than 3 months — what can I do?
We need a document dated within the last 3 months. If you've just moved, a utility bill or bank statement from your new address should arrive within your first billing cycle.
Do all directors need to update their address?
Yes. Each director and beneficial owner must have a current, verified address on file.
Updated on: 27/03/2026