Articles on: Registered Address

Can I add a second Director?

⚡ Quick Answer: Yes. You can add or update directors and beneficial owners through the Customer Portal. Each new person must complete KYC and AML verification.



How to Add a Director or Owner


  1. Log in to the Customer Portal
  2. Add the new director or beneficial owner through the portal
  3. They’ll need to complete KYC and AML verification via Veriff



What They’ll Need


Proof of Identity (one of):

  • Passport
  • National Identity Card
  • UK or EU Residence Permit


Proof of Address (dated within last 3 months):

  • Utility bill (gas, electricity, water, landline)
  • Bank or building society statement
  • Council tax bill (current year)
  • Mortgage statement or tenancy agreement
  • HMRC or DWP correspondence


💡 Tip: All verification is completed digitally via Veriff — upload documents and complete a liveness check using your camera. Documents must be clear, in colour, and untampered.



Removing a Director or Owner


To remove someone from your account:


  1. Contact support with the company name and the email address of the person to remove
  2. For security, send the request from the email address registered on the account
  3. If the person is a business owner, ownership must first be transferred to another verified owner before they can be removed
  4. If the current owner cannot access their registered email, they must contact support from the registered address with proof of ID, or otherwise confirm the transfer directly with support
  5. Once confirmed, support can remove the member or update the account email so they no longer receive correspondence


If the person is not listed as a profile or business owner, support may only need to remove their email address from company correspondence.


If ownership cannot be confirmed with the current registered owner, the account may need to be closed and a new account opened under the new owner.



Common Questions


How many directors can I have?

There’s no fixed limit. Each must complete KYC verification if they are a PSC/UBO.


Does the new director need their own login?

Support can set up access and send a verification link for the new person.


What about the Director’s Service Address add-on?

If you need the new director’s home address hidden on Companies House, add the Director’s Service Address add-on (£3/month or £30/year per director).



Log in to your portal →

Updated on: 05/06/2026