How do I edit my details?
⚡ Quick Answer: Log in to the customer portal, where you can update your delivery address, payment method, subscription, and more. For company name or business type changes, contact support.
What You Can Edit in the Portal
Detail | Where to find it |
|---|---|
Delivery address (for mail forwarding) | Portal → Settings |
Payment method / card details | Portal → Settings → Billing |
Subscription plan | Portal → Settings → Billing → Manage Subscriptions |
Account email | Portal → Settings |
Cancel subscription | Portal → Accounts → My Products → 3 dots → Manage Subscription |
How to log in
- Go to account.hoxtonmix.com
- Enter your registered email address
- Click the magic link sent to your inbox
💡 Tip: If you can't log in, make sure you're using the email address registered on the account. See What are Magic Links? for troubleshooting.
Updating Your Company Name or Business Type
These changes cannot be made in the portal. Contact help@hoxtonmix.com with:
- Your full registered company name
- Your company number (from Companies House)
- The change you need (new name, new business type, or both)
If you've incorporated from sole trader to limited company, also include your incorporation date.
⚠️ Important: Supporting documents may be requested, such as a Companies House name change certificate or certificate of incorporation.
Once updated, mail addressed to both the old and new company name will be accepted as long as both remain linked to your account.
Updating Payment Information
Option 1 — In the portal:
Log in and go to the billing or payment section to update your saved card.
Option 2 — Secure payment link:
If your payment has failed or you've been asked to update your card, we'll send a secure link to your registered email. Open it, update your details, and reply to confirm.
Secure payment links are valid for 5 days. If yours has expired, request a new one from support.
💡 Tip: If a payment page doesn't load, try a different browser or device. Contact support with a screenshot if the issue persists.
If Your Business Is Closing
- Cancel your subscription in the portal (see How do I cancel my plan?)
- Update your registered address at Companies House so correspondence goes to the correct location
Partner-Managed Accounts (e.g. Tide)
If you signed up through Tide, billing is managed by Tide directly. You cannot change your payment method or billing cycle in the Hoxton Mix portal — contact Tide for these changes.
Common Questions
Can I change my company name myself in the portal?
No. Contact support with your company name and number, and we'll update it for you.
I can't see billing or subscription options in the portal — why?
Your account may be managed by a partner such as Tide. In that case, billing changes must be made through the partner directly.
Can I change the email address on my account?
Yes. Log in with your current registered email and update it in Settings.
I updated my card but still got a failed payment notice — what happened?
Card updates take effect for the next billing cycle. If a payment is already overdue, contact support so we can retry it with your new card.
Updated on: 27/03/2026