How do I reactivate my subscription?
⚡ Quick Answer: Email help@hoxtonmix.com with your company name and a note that you'd like to reactivate. Our team will review your account and guide you through any outstanding payments or KYC requirements.
If Your Account Is Managed by Hoxton Mix
Email help@hoxtonmix.com with:
- Your company name
- A note that you'd like to reactivate your Virtual Office plan
Our team will review your account for any outstanding payments and let you know what's needed.
If your payment method needs to be changed, we can send you a payment link so you can add a new card. Once your payment method is updated and any outstanding payments have been collected, your subscription can be reactivated.
Reactivation Costs
Charges depend on your account status. You may need to pay:
- The current month's payment
- A reactivation fee (where applicable)
In some cases, the reactivation fee matches your monthly subscription amount. For example, accounts on a £27.59 monthly plan may also be charged a £27.59 reactivation fee.
If your account was cancelled due to missed payments, reactivation usually requires all outstanding invoices to be paid before the account can be restored. Depending on the account, this may also include the current month's payment.
If Your Company Has Been Dissolved or Struck Off
If your company is dissolved or struck off the Companies House register, your Hoxton Mix service is automatically cancelled — even if there is paid time remaining on your plan.
This isn't a billing issue: a dissolved company no longer legally exists, so as a regulated Trust and Company Service Provider we cannot continue to provide a registered office, director's service address, or virtual office for it. Any assets the company still held at dissolution — including remaining service time — pass to the Crown under the bona vacantia ("ownerless goods") rules, which is also why we can't refund or transfer the unused period.
To get your service back:
- Restore your company at Companies House first. In most cases this is administrative restoration (available if the company was struck off by the registrar within the last 6 years). Otherwise, restoration is by court order.
- Once the company is restored, email help@hoxtonmix.com and we'll reinstate the service on your existing account — no need to create a new one. Standard reactivation checks (outstanding payments and, where applicable, KYC) apply.
⚠️ Important: We cannot reactivate the service while the company remains dissolved, even temporarily. Restoration at Companies House must come first.
Signing up as a new customer? The same rule applies. We can't provide a registered office, director's service address, or virtual office for a company that is currently dissolved or struck off — whether you're a returning customer or signing up for the first time. Restore the company at Companies House first, then sign up at hoxtonmix.com as normal.
If Your Account Was Set Up Through Tide
Tide manages its own subscriptions and billing. Hoxton Mix cannot reactivate Tide-managed accounts, update payment details for them, or access Tide billing records.
If Tide has cancelled your account, or your account was set up through Tide:
- Contact Tide directly for subscription, payment, billing, or invoice queries — Hoxton Mix cannot restore or re-enable a cancelled Tide subscription from our side, verify payments processed through Tide, or send Tide-issued invoices
- To continue using the address service, sign up again directly at hoxtonmix.com — you can use the same company details when creating your new direct subscription
- Your new address will be 66 Paul Street, London EC2A 4NA
- At checkout, use the blue toggle to switch between yearly and monthly billing
- While the account is inactive, any mail received may be returned to sender because Hoxton Mix is not authorised to open or scan it
- If you need a Companies House verification code after cancellation, you may need to resubscribe directly and ask Companies House to resend the letter
💡 Tip: If you don't see a Manage option or billing controls in the Hoxton Mix portal, your account is likely managed by Tide.
KYC & AML Verification
As a regulated TCSP, we must ensure your identification is valid before reactivating.
Timeframe | Requirement |
|---|---|
Within 90 days of cancellation | Existing KYC documents usually remain valid — no new documents needed |
More than 90 days since cancellation | Fresh identity and address verification required before reactivation |
Once payments are resolved and KYC is complete, your account is reactivated and you'll receive a confirmation email.
Common Questions
How long does reactivation take?
Once payments are resolved and KYC is complete, your account is reactivated and you'll receive a confirmation email.
How much do I need to pay to reactivate?
This depends on your account status. You may need to pay overdue invoices and a reactivation fee. In some cases, support can send a link for you to update your payment method before payment is collected.
Do I need new KYC documents?
Only if more than 90 days have passed since cancellation.
Can I reactivate a Tide account through Hoxton Mix?
No. Contact Tide directly, or sign up again at hoxtonmix.com.
What happens to mail after my subscription is cancelled?
Once your subscription is cancelled, any mail sent to your Hoxton Mix address is automatically returned to sender. We cannot open, scan, hold, or forward mail for cancelled accounts. Mail received during the cancellation period is not logged or retained and cannot be recovered once the account is reactivated.
If I sign up again later, can you recover or forward mail that arrived while my account was cancelled?
No. Mail sent after cancellation is returned to sender and cannot be recovered or forwarded later.
If I reopen my account, will mail sent to my old Hoxton Mix address still reach me?
Yes. Once your account is active again, mail received for your account at either your previous Hoxton Mix address or your new active address will be directed to your account.
Why was my account cancelled when my company was dissolved?
A dissolved company no longer legally exists, so we're required to stop providing its registered office and address services — even if paid time remained. Restore the company at Companies House first, then contact us to reinstate your existing account.
Can I sign up for a registered office for a company that's already dissolved?
No. We can't provide services to a dissolved company, including new sign-ups. Restore the company at Companies House first, then sign up as normal.
Updated on: 12/08/2026