⚡ Quick Answer: Email help@hoxtonmix.com with your company name and a note that you'd like to reactivate. Our team will review your account and guide you through any outstanding payments or KYC requirements.

If Your Account Is Managed by Hoxton Mix

Email help@hoxtonmix.com with:

• Your company name
• A note that you'd like to reactivate your Virtual Office plan

Our team will review your account for any outstanding payments and let you know what's needed.

If your payment method needs to be changed, we can send you a payment link so you can add a new card. Once your payment method is updated and any outstanding payments have been collected, your subscription can be reactivated.

Reactivation Costs

Charges depend on your account status. You may need to pay:

• The current month's payment
• A reactivation fee (where applicable)

In some cases, the reactivation fee matches your monthly subscription amount. For example, accounts on a £27.59 monthly plan may also be charged a £27.59 reactivation fee.

If your account was cancelled due to missed payments, reactivation usually requires all outstanding invoices to be paid before the account can be restored. Depending on the account, this may also include the current month's payment.

If Your Account Was Set Up Through Tide

Tide manages its own subscriptions and billing. Hoxton Mix cannot reactivate Tide-managed accounts or access Tide billing records.

If your account was set up through Tide:

• Contact Tide directly for subscription, payment, billing, or invoice queries
• Hoxton Mix cannot verify payments processed through Tide or send Tide-issued invoices
• To continue using the address service, you can register again directly at hoxtonmix.com
• Previous Tide customers can use discount code TIDE30 at checkout
• Your new address will be 66 Paul Street, London EC2A 4NA

Tide manages its own subscriptions and billing. Hoxton Mix cannot reactivate Tide-managed accounts or update payment details for them.

If Tide has cancelled your account:

• Contact Tide directly about your subscription
• Hoxton Mix cannot restore or re-enable the cancelled Tide subscription from our side
• To continue using the address service, sign up again directly at hoxtonmix.com
• You can use the same company details and address when creating your new direct subscription
• Previous Tide customers can use discount code TIDE30 at checkout for 30% off
• At checkout, use the blue toggle to switch between yearly and monthly billing
• If your Tide subscription was cancelled, any mail sent while the account is inactive may be returned to sender because Hoxton Mix is not authorised to open or scan it
• If you need a Companies House verification code after cancellation, you may need to resubscribe directly and ask Companies House to resend the letter

💡 Tip: If you don't see a Manage option or billing controls in the Hoxton Mix portal, your account is likely managed by Tide.

💡 Tip: If you don't see a Manage option or billing controls in the Hoxton Mix portal, your account is likely managed by Tide.

KYC & AML Verification

As a regulated TCSP, we must ensure your identification is valid before reactivating.

How long does reactivation take?

Once payments are resolved and KYC is complete, your account is reactivated and you'll receive a confirmation email.

How much do I need to pay to reactivate?

This depends on your account status. You may need to pay overdue invoices and a reactivation fee. In some cases, support can send a link for you to update your payment method before payment is collected.

Can I reactivate a Tide account through Hoxton Mix?

No. Contact Tide directly, or sign up again at hoxtonmix.com.

What happens to mail after my subscription is cancelled?

Once your subscription is cancelled, any mail sent to your Hoxton Mix address is automatically returned to sender. We cannot open, scan, hold, or forward mail for cancelled accounts. Mail received during the cancellation period is not logged or retained and cannot be recovered once the account is reactivated.

If I sign up again later, can you recover or forward mail that arrived while my account was cancelled?

No. Mail sent after cancellation is returned to sender and cannot be recovered or forwarded later.

If I reopen my account, will mail sent to my old Hoxton Mix address still reach me?

Yes. Once your account is active again, mail received for your account at either your previous Hoxton Mix address or your new active address will be directed to your account.

Contact support →

Common Questions

How long does reactivation take?

Once payments are resolved and KYC is complete, your account is reactivated and you'll receive a confirmation email.

Do I need new KYC documents?

Only if more than 90 days have passed since cancellation.

Can I reactivate a Tide account through Hoxton Mix?

No. Contact Tide directly, or sign up again at hoxtonmix.com.

Contact support →

Updated on: 17/06/2026