How long does it take to cancel a subscription?
If you wish to cancel your Virtual Office subscription, you can easily do this directly within the Hoxton Mix Customer Portal. Follow these steps to ensure a smooth cancellation process:
Login to Your Account
- Go to the Hoxton Mix Customer Portal and enter your registered email address.
Verify Your Identity
- If your email matches an active account, you’ll receive a “magic link” in your inbox. Click this link to securely access your dashboard.
Navigate to Account & Billing
- Once inside the dashboard, go to Account & Billing.
Manage Your Subscription
- Under the Manage Subscriptions section, locate the specific subscription plan (e.g., “Virtual Office Collect” or “Virtual Office Scan”) that you wish to cancel.
Cancel Subscription
- Select Cancel Subscription and follow the prompts to complete the cancellation process. Please note that cancellation must be done before the renewal date to avoid additional charges.
Important Details:
- Monthly Plans: Monthly subscriptions will not be refunded for partial months. Ensure cancellation is completed before the next billing cycle to avoid being charged for the upcoming month.
- Annual Plans: Annual subscriptions are prepaid and non-refundable for partial periods. If you cancel, your subscription will not renew in the following year.
By following these steps, you can manage and cancel your subscription directly through the customer portal without needing to contact support. For additional assistance, please review the screenshots above, which illustrate the cancellation process within the portal.
Login to Your Account
- Go to the Hoxton Mix Customer Portal and enter your registered email address.
Verify Your Identity
- If your email matches an active account, you’ll receive a “magic link” in your inbox. Click this link to securely access your dashboard.
Navigate to Account & Billing
- Once inside the dashboard, go to Account & Billing.
Manage Your Subscription
- Under the Manage Subscriptions section, locate the specific subscription plan (e.g., “Virtual Office Collect” or “Virtual Office Scan”) that you wish to cancel.
Cancel Subscription
- Select Cancel Subscription and follow the prompts to complete the cancellation process. Please note that cancellation must be done before the renewal date to avoid additional charges.
Important Details:
- Monthly Plans: Monthly subscriptions will not be refunded for partial months. Ensure cancellation is completed before the next billing cycle to avoid being charged for the upcoming month.
- Annual Plans: Annual subscriptions are prepaid and non-refundable for partial periods. If you cancel, your subscription will not renew in the following year.
By following these steps, you can manage and cancel your subscription directly through the customer portal without needing to contact support. For additional assistance, please review the screenshots above, which illustrate the cancellation process within the portal.
Updated on: 08/11/2024
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