How long does it take to get set up?

Setup Timeframe

Getting started with our virtual office services requires completion of our KYC (Know Your Customer) verification process, which is a legal and regulatory requirement. KYC and AML verification typically takes up to one business day from the point that all required documents are uploaded correctly. In some cases, additional information may be requested, which can extend this timeframe.

KYC Process

As part of the onboarding, we conduct a mandatory Know Your Customer (KYC) process to verify the identities of the ultimate beneficial owners, also known as persons of significant control, of your business. This process is vital for ensuring compliance and security. You can upload all required information directly through our customer portal.

Verification Requirements

Our KYC process uses eKYC services to streamline verification, including:

• Identity Verification: A liveliness check to confirm you are the person you claim to be.
• Proof of Address: A document, such as a utility bill or bank statement, dated within the last three months to verify your residential address.

Following automated checks, all applications are reviewed manually by our compliance team before approval. Once verification is complete, your account will be activated, allowing you to use your new address for business purposes. Please note that delays may occur if documents are unclear, incomplete, or require additional verification.

For more information on the KYC requirements, please refer to our KYC Requirements Guide.

With all necessary documents submitted, verification typically completes within one business day. If you have any questions about your application status, please contact our support team.

Updated on: 17/03/2026