Getting Started with Your Virtual Office
Can sole traders use the service?
Yes, sole traders can absolutely use our virtual office address! Whether you operate as a sole trader or a limited company, our virtual office service offers you the flexibility and professionalism needed for your business. For Both Business Types: Sole traders and limited companies alike can benefit from a virtual office address, as it allows you to present a prestigious business location without the need for a physical office space. This can be particularly aSome readersHow much does a Virtual Office cost?
The Hoxton Mix offers a range of virtual office solutions tailored to suit different business needs and budgets. Whether you need a basic mail collection service or a comprehensive setup with forwarding and phone services, we have the right option for you. 1. Virtual Office London — from £19.00/month + VAT *Ideal for businesses that want a prestigSome readersDo you provide virtual offices?
Yes, we do! The Hoxton Mix offers a range of virtual office plans designed to suit different business needs and budgets. Our Virtual Office services provide you with a prestigious London address, along with comprehensive mail handling options to ensure your business correspondence is managed efficiently. We handle all your post, notify you by email when it’s ready, and give you the choice to collect it or have it forwarded to you. Our Virtual Office PlansSome readersCan I Use This Address as My Companies House Registered Address?
Absolutely! You can use our address as your official registered address for Companies House, providing your business with a distinguished London location that enhances its professional image. Having a prestigious registered address in the heart of London can contribute positively to your company’s credibility, especially for clients and partners who value a reputable business location. Using our address as your Companies House registered address offers several advantages: ProfessionalSome readersIs this offer open to all SMEs or just digital companies?
Is This Offer Open to All SMEs or Just Digital Companies? Absolutely! This service is available to all SMEs, regardless of the nature of your business. Whether you’re a digital startup, a traditional brick-and-mortar business, or a service provider, our virtual office solutions cater to every type of small and medium-sized enterprise seeking a professional, cost-effective way to establish a business presence. Our flexible virtual office services are designSome readersHow long does it take to get set up?
Setup Timeframe Getting started with our virtual office services is quick and efficient, with 99% of our customers successfully onboarded on the same day they sign up. This means you can start using your new business address almost immediately. However, setup times can vary depending on the completion of our KYC (Know Your Customer) process, which is required to comply with legal and regulatory standards. KYC Process As part of the onboarding, we conductFew readersI am overseas can I open a London virtual office?
Can You Set Up a London Virtual Office While Being Overseas? Absolutely! Setting up a London virtual office is possible even if you’re based overseas. Our services are designed to support international clients, allowing you to maintain a professional London presence regardless of your physical location. Here’s how we make it easy for overseas businesses: Mail Forwarding: We can forward your mail to any valid postal address worldwide. Whether you’re in Europe, the US, Asia, or beFew readers
Managing Your Account
How long does it take to cancel a subscription?
If you wish to cancel your Virtual Office subscription, you can easily do this directly within the Hoxton Mix Customer Portal. Follow these steps to ensure a smooth cancellation process: Login to Your Account Go to the Hoxton Mix Customer Portal and enter your registered email address. Verify Your Identity If your email matches an active account, you’ll receive a “magic link” in your inbox. Click this link to securely access your dashboarFeaturedHow to Change Your Mailing Address
If you’re moving or need to change the address where you receive forwarded mail, you can update your forwarding address easily through our customer portal. This allows us to ensure your mail is sent to the correct location without disruptions. Remember, your forwarding address must be a residential address, not another virtual office. Follow the instructions below to update your mailing address and continue receiving mail smoothly. Login to Your Account: Visit the Hoxton Mix CustomerFeaturedHow to Change Your Email Address
If you ever need to update the email address associated with your account, whether you've changed your primary email or just want to receive notifications at a different address—you can easily make this change through our customer portal. Logging into the portal lets you fully manage your account settings, including your contact information. Follow the steps below to update your email address quickly and keep your account up to date. Login to Your Account: Visit the Hoxton Mix CustomeFeaturedHow do I edit my details?
If you need to update your account information, you can do so easily through the Hoxton Mix Customer Portal. Follow these simple steps to access and manage your account: Login to Your Account: Visit the Hoxton Mix Customer Portal. Enter your registered email address. Verify Your Identity: If your email is linked to a valid account, a “magic link” will be sent to your inbox. Click on this magic link in your email to access your dashboard sPopularHow do I change my address?
To maintain transparency and ensure the security of our services, we adhere to several key regulations concerning money laundering and terrorist financing: The Money Laundering Regulations 2007 The Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 HMRC guidance for Company Service Providers National risk assessment of money laundering and terrorist financing 2017 In accordance with these regulations, if you wish to change your address, we require a recent proPopularHow do I cancel my plan?
How to cancel your subscription.PopularHow do I reactivate my subscription?
If you’d like to reactivate your Virtual Office subscription with The Hoxton Mix, we’re here to help you get back on track quickly. Follow these steps to reactivate your account and resume using our services. Contact Our Support Team To initiate the reactivation process, please send an email to our support team at help@hoxtonmix.com. Be sure to include the following information in your email: Your company name A brief note indicating that you woulSome readersDo You Offer Discounts on Additional Virtual Office Subscriptions?
If you’re managing multiple businesses, you can easily set up an additional virtual office subscription through the customer portal and receive a 20% discount on your first year. How to Redeem: Log in to Your Account Go to the Hoxton Mix Customer Portal and log in with your registered email. Find the Discount Offer Once logged in, look for the prompt that says, “Have another business?” This can be fSome readersCan I change my subscription from monthly to annual?
If you're considering switching from a monthly to an annual subscription, we have great news for you! Savings: By choosing an annual plan, you’ll enjoy 2 months free. This means you’re only billed for 10 months out of the year, giving you substantial savings and making your subscription more cost-effective. Ready to make the switch? Follow these steps in the Hoxton Mix Customer Portal: Login to Your Account Go to the Hoxton Mix Customer Portal (https://www.account.hoxtonSome readersHow to Change Your Subscription?
Login to Your Account: Visit the HoxtonMix Customer Portal. Input your registered email address. Verify Your Identity: If your email corresponds with a valid account, a magic link will be dispatched to your inbox. Follow this link in your email to access your dashboard. Access Your Subscription Settings Once logged in, navigate to the Account & Billing section on the left-hand menu. Click on Manage Subscriptions.Few readersHow to access your invoices
Guide to Downloading Invoices Follow these steps to easily access and download your invoices through the Hoxton Mix Customer Portal: Login to Your Account: Start by visiting the HoxtonMix Customer Portal. Enter your registered email address to initiate the login process. Verify Your Identity: Once you enter your email, a magic link will be sent to your inbox if the email corresponds with an active account. This security measure helSome readersWhy do you charge VAT to International Customers?
VAT, Customs & Excise – HMRC Reference: Notice 741A (January 2010) For international customers, it may seem unusual to be charged VAT. However, when providing services that are directly related to land or property in the UK, such as our virtual office services, the UK’s VAT laws require that VAT is charged based on the location of the property. This rule applies regardless of the customer’s location, meaning that VAT is still due even if you’re based outside thFew readers
Mail Handling & Delivery
Do you accept parcels?
Yes, we accept parcels at our Virtual Office address, but there are some important conditions to keep in mind to ensure smooth delivery and handling of your items. Size Limitations: Parcels should be letterbox-friendly to fit within the size constraints of our facility. A standard letterbox measures approximately 300mm x 65mm. This means we can accept smaller items like documents, letters, and flat packages that easily fit through these dimensions. For larger packages, please check withSome readersHow do I know if you have received some of my post?
At The Hoxton Mix, we make it simple to stay on top of your business mail. You’ll be automatically notified every time new post arrives — by email, push notification (via the app), and directly inside your Customer Portal. Our systems, powered by HaiRo™ AI, ensure your post is processed, digitised, and securely stored — giving you instant access anytime, anywhere. Virtual Office London With the VirtuSome readersHow long do you store post?
Post Storage Policy for Virtual Office London Customers. We have a secure and straightforward post storage policy to ensure your mail is managed efficiently. Upon receiving your mail at our office, we’ll send you a confirmation email to let you know it’s arrived. From this point, your mail will be securely stored for 30 days, giving you ample time to arrange for collection, forwarding, or scanning. Storage OptFew readersWhen Will I Receive a Notification That I Have Post?
At The Hoxton Mix, all incoming mail is processed quickly and securely to keep your business running smoothly. Our team handles all post on the same business day it’s received (excluding weekends and UK public holidays). Once your mail has been processed, you’ll receive both an email and a push notification through the Hoxton Mix app, so you’ll always know when something new has arrived. Notifications and Access After your post is processed: You’ll get an email aFew readersHow often is post forwarded?
Post Forwarding Frequency At The Hoxton Mix, we prioritise prompt and efficient handling of all incoming post. Upon receiving your mail at our Paul Street office, our processing team ensures that all eligible items are dispatched within one business day, providing fast and reliable service. Please note that post received on weekends or national holidays will be processed and forwarded on the next working day. Forwarding Service Details All forwarded mail is sent via Royal Mail’Few readersHow do I view my post?
Login to Your Account: Visit the HoxtonMix Customer Portal. Input your registered email address. Verify Your Identity: If your email corresponds with a valid account, a magic link will be dispatched to your inbox. Follow this link in your email to access your dashboard. Access Postal Notifications: Select Mail from the left-hand navigation panel. Here, you'll find all your postal notifications. You can view and downloadFew readersHow long do I have to collect my post?
For customers on our Virtual Office London plan, it’s important to be aware of the timeframe for collecting physical mail items. Here’s what you need to know: Collection Window After you receive an email notification from us letting you know that mail is available, you have 30 days to collect it. During this period, you can either pick up your post in person or arrange to have it forwarded to you. Mail Forwarding OpFew readersHow Does Hoxton Mix Send Your Post?
How Do We Send Your Post at Hoxton Mix? We ensure that your physical post is dispatched promptly and reaches you as quickly as possible. We use Royal Mail, the United Kingdom's national postal service, to handle all of our postal deliveries. Below is a quick FAQ on how we manage your post. How Is My Post Sent? All physical post from Hoxton Mix is sent via Royal Mail First Class. This service is non-tracked, meaning that we do not provide tracking numbers for your post. First Class deFew readersEnterprise Mail Volume Plans
Our standard mail scanning and collection plans include up to 40 items per month as part of the base subscription. For customers who regularly exceed this threshold, we offer Enterprise Mail Plans designed for higher-volume businesses that need predictable monthly or annual pricing. Monthly Enterprise Mail PlansFew readersPostcode Address File (PAF) and Address Limitations
The Royal Mail Postcode Address File (PAF) limits the number of deliverable addresses per postcode to 100. Royal Mail assigns a new postcode when this limit is exceeded by changing the end digit to accommodate additional addresses. You can use the postcode EC2A 4NE for all correspondence. This will not affect your ability to receive mail, as all posts will still be delivered using EC2A 4NE. However, you may encounter this limit if you want to use the Royal Mail postcode lookup service, where yoFew readers
Business Use & Legal Information
Can You List Your Business on Google Maps with a Virtual Office?
Using a virtual office address to list your business on Google Maps can be tricky, as Google has strict guidelines regarding virtual and co-working spaces. Google wants to ensure that business locations listed on Maps are legitimate, staffed, and offer a real-world location where customers can interact with the business. Google’s Rules for Virtual Office Addresses If your business address is purely virtual—that is, used solely for mail handling and administratPopularCan You Open a Business Bank Account with a Virtual Office Address?
Yes, you can use a virtual business address to open a business bank account. Many business owners prefer a virtual office address for privacy, flexibility, or to establish a professional presence without needing a physical office. For business bank accounts, most banks accept a registered business address—virtual addresses included—as long as the business is officially registered under that location. However, it’s important to note that personal bank accounts are dPopularCan I Register My Vehicle with the DVLA Using a Virtual Office?
If you're considering using a virtual office address for your DVLA vehicle registration, please be aware of the following important information: Vehicle Registration Restrictions: Our virtual office services are not eligible for vehicle registration purposes. The DVLA requires that the address provided on your vehicle registration documents be a location where you have a direct, physical presence. Since a Virtual Office does not meet this requirement, it isSome readersCan I Use My Virtual Office Address on Marketing Materials?
Absolutely! Using your virtual office address on marketing materials is a fantastic way to enhance your business's professional image. A prestigious London address can give your brand added credibility and appeal, especially if you're targeting clients in the UK or internationally. This address can be used across a variety of marketing and branding materials, creating a cohesive and professional look for your business. Here are a few effective ways to incorporaSome readersWhat will my new company address be?
Your New Company Address Your Company Name 3rd Floor 86-90 Paul Street London EC2A 4NESome readersWhat about mail addressed to me personally?
Full Privacy Service: Protecting Your Personal Address If you’re concerned about keeping your home address private while meeting business requirements, our Full Privacy Service is designed to give you peace of mind. By using our London address as your official contact point, you can safeguard your personal information from public records, protecting your privacy as you operate your business. With our Directors Service Address Add-on, you can designate our professional London addresSome readersI live overseas. Can I open for a UK bank account?
Opening a UK Bank Account from Overseas Living abroad doesn't limit your options to establish a business bank account in the UK. Here are your primary choices: Establish a New UK Bank Account: Many UK banks offer options for international businesses or residents to open a local bank account. Ensure you meet their criteria, which may involve providing proof of business operations, personal identification, and other relevant documents. Use Your Existing Overseas Bank Account:Few readersCan I use a virtual office address on my VAT application?
When completing your VAT application, it’s essential to provide an accurate business address that reflects the location where your day-to-day business operations take place. This is because VAT officials may conduct site visits to inspect your VAT records and verify the legitimacy of your business activities. Therefore, the address you supply should be one where you are physically present and actively conducting business. For many, this could mean listing their home address as their business loFew readersHow to Get a Letter of Certification for Your Registered Office
Guide to Obtaining Your Letter of Certification or Proof of Address Occasionally, merchants or service providers may require confirmation of your registered office address. To fulfil these requests, you can easily download an official letter of certification or proof of address document from your Hoxton Mix Customer Portal. This document serves as formal verification that you maintain an active virtual office with us, ensuring you can confidently shareFew readersWhat's Official Government Mail?
The following are examples of what we class as government sources: Companies House HM Revenue & Customs (HMRC) Government Gateway The Inland Revenue The Information Commissioner’s Office (ICO) Court and tribunal forms Department for Work & Pensions (DWP) The Intellectual Property Office (IPO) The Office for National Statistics Tide postal communications and bank statementsFew readersWhat is my address?
What is My Business Address? When you sign up for our virtual office services, your business is provided with a professional London address that you can use as your official business address for correspondence, marketing, and official registrations. Your business address will be formatted as follows: Your Company Name 3rd Floor 86-90 Paul Street London, EC2A 4NE This address gives your business a prestigious central London location, enhancing your company’s credibility and proFew readersUsing a Virtual Office Address in the UK — What You Can and Can’t Do
We often get asked where you can use your virtual office address. Here’s the simple guide: Registered Office → ✅ Yes. You can use our address as your official registered office at Companies House. Directors’ Service Address → ✅ Yes. Directors and PSCs can use our address instead of their home address. Trading Address (marketing/correspondence) → ✅ Yes. You can use our address on your website, invoices, business cards, stationery, etc. Trading Address (HMRC / Principal PlaceFew readers
Additional Services
What is the Directors Service Address Add-on?
In the UK, every company director and partner of an LLP is required to provide a service address, which is placed on the public record. This address is where they will receive official and legal correspondence from Companies House, HMRC, and other regulatory bodies. While many choose to use their home address, this makes their residential address publicly visible, potentially compromising privacy. If you wish to maintain your privacy, consider our Director's Service Address Add-on. Here’s hSome readersHow do I port my phone numbers away from the Hoxton Mix?
If you’re looking to transfer your telephone number from The Hoxton Mix to a new provider, follow these steps to ensure a smooth and efficient porting process: Contact Your New Provider Begin by reaching out to the telecoms provider you wish to transfer your number to. Most telecom providers will guide you through the porting process and may require you to complete a Letter of Authorisation (LOA) to authorize the transfer. Consider International Limitations Keep in mindFew readersHow to Add or Update Your Forwarding Telephone Number
Steps to Add or Update Your Forwarding Telephone Number Log in to the Customer Portal: Visit the Hoxton Mix Customer Portal. Enter your registered email address and password. Complete any verification steps, such as a magic link sent to your email inbox. Locate the "Virtual Office Phone" Section: After logging in, go to the homepage of the Customer Portal. Look for the section titled Virtual Office Phone, whichFew readers
Compliance, Conduct & Security
Falsification Policy and Client Conduct Standards
The Hoxton Mix has a strict policy against any form of falsification or association with businesses involved in unlawful or unethical activities. We are committed to maintaining a reputable and trustworthy service, which is why we enforce rigorous standards for all clients who use our Virtual Office services. The following activities are strictly prohibited: Illegal Activities: Any business or individual engaged in activities that violate the law is not permitted to use our services. ThiFew readersHow secure is my data?
Our Commitment to Security and GDPR Compliance At Hoxton Mix, we recognise that data security is more critical than ever in today’s digital age. Protecting your information is a top priority, and we are dedicated to not only meeting but exceeding industry standards. Our commitment to security is underlined by our adherence to the General Data Protection Regulation (GDPR), ensuring that your data is handled with the utmost care. Our extensive experience in creating enterprise applications foFew readersCompanies and Organisations We Don’t Work With
To ensure regulatory compliance, operational neutrality, and the safety of our staff and customers, The Hoxton Mix does not provide services to certain categories of organisations. This policy applies consistently and irrespective of political affiliation, ideology, or the lawfulness of the activity concerned. If an organisation falls within any of the categories below, we may refuse onboarding or terminate services in line with our Terms and Conditions (https://www.hoxtonmix.com/terms-and-coFew readers
Company Formation & Management
Unique Taxpayer Reference (UTR) Guide
Finding Your UTR Number If you're on the hunt for your Unique Taxpayer Reference (UTR) number, it's a key identifier HMRC uses for your tax records. Here’s where you can locate it: Welcome Letter: When you first register for Self Assessment, you'll get a 'welcome to Self Assessment' letter (SA250) from HMRC. Tax Documents: Your UTR will be on your previous tax returns and any other official correspondence from HMRC, such as payment reminders or your annual statement. OnlineSome readersWhere is my Company Authentication Code!
The Company Authentication Code is essential for accessing your business’s online filings with Companies House. Typically, Companies House sends out the Authentication Code by post within 5-10 days of requesting it. If you haven’t received your code or have misplaced it, you can easily request a replacement. Why is the Code Sent by Post? To reduce the risk of fraud, Companies House only issues authentication codes by post, ensuring security and confidentiality. This code provides access tSome readersCan anyone be a company director in the UK?
Who Can Become a Company Director in the UK? In the UK, the role of a company director carries with it certain responsibilities, legal obligations, and duties. While the eligibility to become a director is broad, there are specific requirements and restrictions: Age and Residency: You must be at least 16 years of age. Both UK residents and international residents can become directors. There's no requirement for a diSome readersI'm not from the UK. Can I still form a company?
I'm Not From the UK. Can I Still Form a Company? Yes, you can! The flexibility of UK company formation regulations makes it possible for non-UK residents to establish a business in the country. While every UK limited company must have a registered office address within the UK, you don’t need to reside in the UK to meet this requirement. Here’s what you need to know about UK company formation as an international entrepreneur: Residency Requirement: There’s no requirement for directorFew readersCan I add a second Director?
You can add or update your company’s beneficial owners or persons with significant control (PSCs) directly from your customer portal. To add a second director or business owner, you’ll need to complete our KYC and AML verification process through the portal. This ensures compliance with the UK Money Laundering Regulations. Identification and Address Verification In order to verify each new director or owner, you’ll be asked to provide the following documents: *1. Proof of IdentityFew readers
General Information & Policies
Bank Holiday Closures
During these dates, our mail handling, forwarding, and customer support services will be unavailable. Mail services will resume on the next working day following each holiday. 2025FeaturedCustomer Portal Demo
FeaturedWhat are Magic Links?
What are Magic Links? Magic links are a form of passwordless login, increasingly gaining traction as organisations move beyond traditional password*based authentication. Instead of users having to remember and enter their credentials, they're sent a URL embedded with a token via email or, occasionally SMS. Upon clicking this link, the user is authenticated and redirected back to the application, having successfully signed in without needing an actual password. The appeal of magic links liePopular