Getting Started with Your Virtual Office
Can sole traders use the service?
⚡ Quick Answer: Yes. Sole traders can use the Virtual Office London plan on the same terms as limited companies. You'll use our address for your business correspondence, and your mail is scanned and available under the Mail tab in your portal. How It Works for Sole Traders You sign up for the Virtual Office London plan and use the address at 66 Paul Street, London EC2A 4NA for business purposes. Your mail should be addressed using your name and trading name: Your NSome readersHow much does a Virtual Office cost?
⚡ Quick Answer: The Virtual Office London plan costs £249.99/year billed annually (or £24.99/month billed monthly). UK Mail Forwarding is an optional add-on, and WhatsApp Business Number is available as a standalone plan. All prices exclude VAT. Pricing Overview Here’s what each product costs: |—|—|—|—|Some readersDo you provide virtual offices?
⚡ Quick Answer: Yes. We offer the Virtual Office London plan — a registered office address at 66 Paul Street, London EC2A 4NA with mail scanning and portal access. Mail Forwarding, WhatsApp Business Number, and Director's Service Address are available as add-ons. ⚠️ Important: All prices exclude VAT. Mail Forwarding is not included in the base plan — it is a separate add-on. What's Included |—|—|—|Some readersCan I Use This Address as My Companies House Registered Address?
⚡ Quick Answer: Yes. You can use 66 Paul Street, London EC2A 4NA as your official Companies House registered address. What This Means When you register with our address: All official correspondence from Companies House, HMRC, and other government entities is sent here Our team handles mail promptly — scanned and available under the Mail tab in your Customer Portal Your home address stays private — the registered offiSome readersIs this offer open to all SMEs or just digital companies?
⚡ Quick Answer: Our virtual office services are available to all SMEs — not just digital companies. Any small or medium-sized business can use our address services. Who Can Use It Our services are designed for all types of businesses: Traditional businesses — retail, manufacturing, and trade businesses benefit from a professional address without physical office costs Service providers — consulting, finance, and professional services firms can enhance credibilitySome readersHow long does it take to get set up?
⚡ Quick Answer: Setup typically takes up to one business day once all KYC documents are uploaded correctly. Delays may occur if documents are unclear or incomplete. What’s Required As a regulated TCSP, we must complete KYC (Know Your Customer) verification before activating your account. You’ll need to provide: Proof of identity — a liveness check to confirm your identity Proof of address — a utility bill, bank statement, or similar document dated within the lastFew readersI am overseas can I open a London virtual office?
⚡ Quick Answer: Yes. You can set up a London virtual office from anywhere in the world. We support international clients with digital mail scanning and worldwide access through your Customer Portal. What’s Available for International Clients Digital mail scanning — all mail is scanned and available under the Mail tab in your portal, accessible from anywhere UK Mail Forwarding — forward physical post to any valid postal addressFew readers
Managing Your Account
How long does it take to cancel a subscription?
⚡ Quick Answer: Cancellation is instant — there's no notice period. Cancel in the customer portal under Accounts → My Products, and your subscription ends at the end of your current billing period. How to Cancel Log in to account.hoxtonmix.com Go to Accounts Under My Products, click the 3 dots next to your subscription Select Manage Subscription Click Cancel SubscriFeaturedHow to Change Your Mailing Address
⚡ Quick Answer: Log in to the Customer Portal, go to Settings → Account → Manage, then scroll to Mail Settings and update your forwarding address. How to Update Your Forwarding Address Log in to the Customer Portal Go to Settings → Account Click Manage under Account Information Scroll to Mail Settings Enter your new forwarding address (Address Line 1, Address Line 2,FeaturedHow to Change Your Email Address
⚡ Quick Answer: Log in to the Customer Portal, go to Settings → Account → Manage, and update your email address under Account Information. How to Update Your Email Log in to the Customer Portal Go to Settings → Account Click Manage under Account Information Update your email address in the provided field Click Update to save ⚠️ Important: Your email address is usedFeaturedHow do I edit my details?
⚡ Quick Answer: Log in to the customer portal, where you can update your delivery address, payment method, subscription, and more. For company name or business type changes, contact support. What You Can Edit in the Portal |—|—|PopularHow do I cancel my plan?
How to cancel your subscription.PopularHow do I change my address?
⚡ Quick Answer: To update your residential address on file, submit a new proof of address document. This is required for AML/KYC compliance. Contact help@hoxtonmix.com or upload through the verification link provided. ⚠️ Important: This article is about updating your personal residential address for identity verification. To update your mail forwarding address, log in to the customer portal and change it in Settings. To update your *PopularHow do I reactivate my subscription?
⚡ Quick Answer: Email help@hoxtonmix.com with your company name and a note that you'd like to reactivate. Our team will review your account and guide you through any outstanding payments or KYC requirements. If Your Account Is Managed by Hoxton Mix Email help@hoxtonmix.com with: Your company name A note that you'd like to reactivate your Virtual Office plan Our team will review your account for any outstanding payments and let youSome readersCan I change my subscription from monthly to annual?
⚡ Quick Answer: Yes. Log in to the customer portal, go to Settings → Billing → Manage, select your plan, and switch to Yearly billing. Annual plans include 2 months free. How to Switch Log in to account.hoxtonmix.com Go to Settings → Billing → Manage Select Manage next to your current plan Choose Change to adjust billing frequency Select Yearly ClickSome readersHow to Change Your Subscription?
⚡ Quick Answer: Log in to the Customer Portal, go to Settings → Billing → Manage → Manage Subscriptions, then select your plan and click Edit Subscription. How to Change Your Subscription Log in to the Customer Portal Go to Settings → Billing → Manage Click Manage Subscriptions Find your current plan and click the plan name Click Edit Subscription What YouFew readersHow to access your invoices
⚡ Quick Answer: Log in to the customer portal, go to Settings → Billing → Manage to view and download your invoices as PDFs. How to Download Invoices Go to account.hoxtonmix.com Enter your registered email and click the magic link sent to your inbox Go to Settings → Billing → Manage Your invoices are listed there — click to view or download as PDF 💡 Tip: Make sure you'rePopularWhy do you charge VAT to International Customers?
⚡ Quick Answer: UK VAT law requires VAT on services related to UK land or property, regardless of the customer’s location. The current rate is 20%, and in many cases it may be reclaimable in your home country. Why VAT Applies Under HMRC Notice 741A, the “place of supply” for land-related services is the locationSome readers
Mail Handling & Delivery
Do you accept parcels?
⚡ Quick Answer: Yes, but only letterbox-sized items (max 300mm x 65mm). Anything larger will be refused and returned to sender. Items must be clearly addressed to your company name. Size Limit Parcels must fit through a standard letterbox: 300mm x 65mm (30cm x 6.5cm). Accepted: Documents, letters, USB keys, flat packages, small items that fit these dimensions. Not accepted: Anything larger is refused and returned to sender. ⚠️ Important: There is no stSome readersHow do I know if you have received some of my post?
⚡ Quick Answer: You’ll receive an email and push notification every time new mail is processed. You can also check the Mail tab in the left-hand sidebar of your Customer Portal at any time. How You’re Notified All incoming mail is processed on the same business day it arrives (excluding weekends and bank holidays). When your mail is ready, you’ll receive: An email alert A push notification via the Hoxton Mix app TheSome readersHow long do you store post?
⚡ Quick Answer: Physical mail is stored securely for 30 days from the date it’s processed. After 30 days, uncollected items are confidentially shredded. Storage Policy You’ll receive a confirmation email when mail arrives Physical copies are stored for 30 days from the processing date After 30 days, items are securely shredded and recycled ⚠️ Important: Requests to forward or collect mail must be made within the 30-day window. Items cannot be retrievedSome readersWhen Will I Receive a Notification That I Have Post?
⚡ Quick Answer: You'll receive an email and push notification on the same business day your mail is processed (excluding weekends and UK bank holidays). How Mail Notifications Work All incoming mail is processed on the same business day it arrives at our office (excluding weekends and UK public holidays). Once processed, you'll receive: An email alert A push notification via the Hoxton Mix app You can then view your mail by clicking the Mail tab in thSome readersHow often is post forwarded?
⚡ Quick Answer: Mail is forwarded within one business day of receipt, sent via Royal Mail 1st Class. UK delivery typically takes 1–2 working days. Forwarding Schedule All eligible items are dispatched within one business day Post received on weekends or bank holidays is processed on the next working day Sent via Royal Mail 1st Class (non-tracked) Delivery Times |—|—| 💡 Tip: FFew readersHow do I view my post?
⚡ Quick Answer: Log in to the Customer Portal or click the View my mail link in your email notification. Your scanned mail is under the Mail tab in the left-hand sidebar. Viewing Your Post Log in — Click View my mail in your email notification, or go to the Customer Portal Open the magic link — Enter your registered email. A magic link will be sent to your inbox — click it to access yourFew readersHow long do I have to collect my post?
⚡ Quick Answer: You have 30 days from the date of notification to collect or arrange forwarding of your post. After 30 days, uncollected items are securely shredded. Collection Window After you receive an email notification that mail is available, you have 30 days to: Collect in person at our office during business hours Arrange forwarding to your address (standard postage + 50p handling charge per letter) After 30 Days If mail remains uncollected andFew readersEnterprise Mail Volume Plans
⚡ Quick Answer: Standard plans include up to 40 mail items per month. Enterprise plans start at £100/month for up to 250 items, with annual billing saving approximately 17%. Standard Inclusion All Virtual Office London plans include scanning of up to 40 mail items per month at no extra cost. Monthly Enterprise Plans |—|—|—|—|Few readersHow Does Hoxton Mix Send Your Post?
⚡ Quick Answer: All physical post is sent via Royal Mail 1st Class (non-tracked). UK delivery typically takes 1–2 working days. How Post Is Sent All forwarded mail is dispatched via Royal Mail First Class. This is a non-tracked service — we do not provide tracking numbers for forwarded post. Delivery Times |—|—| Royal Mail reports over 93% of First ClassFew readersPostcode Address File (PAF) and Address Limitations
⚡ Quick Answer: Royal Mail’s PAF limits 100 addresses per postcode. This only affects postcode lookup services — your mail delivery at EC2A 4NA is not affected. What Is the PAF Limit? The Royal Mail Postcode Address File (PAF) limits deliverable addresses per postcode to 100. When exceeded, Royal Mail assigns a new postcode by changing the end digit. How This Affects You Use EC2A 4NA for all correspondence — mail delivery is unaffected The limit only impacFew readers
Business Use & Legal Information
Can You List Your Business on Google Maps with a Virtual Office?
⚡ Quick Answer: No. A virtual office address cannot be listed on Google Maps. Google requires a staffed, customer-facing location. Our address is for registered office and mail handling only — not for Google Business Profile listings. Why Virtual Offices Can't Be Listed on Google Maps Google Business Profile requires that listed addresses are physically staffed during posted hours and open to customers. A virtual office used for mail handling and administration does not meet tPopularCan You Open a Business Bank Account with a Virtual Office Address?
⚡ Quick Answer: Yes — most UK banks accept a virtual office address for a business bank account. However, you cannot use a virtual address for a personal bank account, which requires a residential address. Business Bank Accounts Most banks accept a registered business address — including a virtual office — for opening a business bank account. Your Hoxton Mix address at 66 Paul Street, London EC2A 4NA can be used as your registered office on Companies House, and banks wPopularCan I Register My Vehicle with the DVLA Using a Virtual Office?
⚡ Quick Answer: No. Our virtual office address cannot be used for DVLA vehicle registration. All DVLA mail sent to our address will be refused and returned to sender. Why Not? The DVLA requires a physical address where you are present. A virtual office used for mail handling does not meet this requirement. This applies to: Vehicle registration (V5C log books) Driving licence applications and renewals DVLA notifications and correspondence Any other DVLA-related mailSome readersCan I Use My Virtual Office Address on Marketing Materials?
⚡ Quick Answer: Yes. You can use your virtual office address on all marketing materials including your website, business cards, letterheads, and email signatures. Where to Use Your Address Letterheads — official correspondence with clients, vendors, and partners Business cards — a London address adds credibility Website — your contact or “About Us” page Email signatures — consistent branding across all communications *Brochures, flyers, and social mediaSome readersWhat will my new company address be?
⚡ Quick Answer: Your company address will be 66 Paul Street, London EC2A 4NA. Your Address Your Company Name 66 Paul Street London EC2A 4NA This is the address you’ll use for Companies House, HMRC, and all business correspondence. View plans →Some readersWhat about mail addressed to me personally?
⚡ Quick Answer: Our address is for business mail only. Mail must be addressed to your registered company or business name. We do not accept personal mail without a business connection. Director mail is accepted if you have the Director's Service Address add-on. What We Accept |—|—|—|Some readersI live overseas. Can I open for a UK bank account?
⚡ Quick Answer: Yes, it’s possible. Many UK banks allow non-residents to open business accounts, though requirements vary. If your business involves UK VAT, a UK bank account is essential for HMRC repayments. Your Options |—|—|Few readersCan I use a virtual office address on my VAT application?
⚡ Quick Answer: No. HMRC requires your actual place of business (e.g., home office) for VAT registration. A virtual office address is not accepted for VAT applications or VAT address changes. Why You Can’t Use a Virtual Office for VAT VAT registration requires a “principal place of business” — the physical location where your day-to-day operations take place. HMRC may conduct site visits to inspect VAT records, so the address must be somewhere you are physically present.Few readersHow to Get a Letter of Certification for Your Registered Office
⚡ Quick Answer: Log in to the Customer Portal, go to Settings → Business → Business Documents, and click Generate Letter of Certification to download a PDF. How to Generate Your Letter Log in to the Customer Portal Go to Settings → Business → Business Documents Click Generate Letter of Certification Your PDF will be generated instantly for download This document confirmFew readersWhat is my address?
⚡ Quick Answer: Your business address is Your Company Name , 66 Paul Street, London EC2A 4NA. Your Business Address When you sign up for the Virtual Office London plan, your business address is: Your Company Name 66 Paul Street London EC2A 4NA How You Can Use It Companies House & HMRC — Use as your registered office address. It meets all UK requirements. Marketing materials — Add to your website, business cards, letterheads, and email signatures.Few readersWhat's Official Government Mail?
⚡ Quick Answer: Official government mail includes correspondence from Companies House, HMRC, the ICO, courts, DWP, and other government bodies. These items are prioritised in our mail handling process. Examples of Government Sources Companies House HM Revenue & Customs (HMRC) Government Gateway The Inland Revenue The Information Commissioner’s Office (ICO) Court and tribunal forms Department for Work & Pensions (DWP) The Intellectual PFew readersUsing a Virtual Office Address in the UK — What You Can and Can’t Do
⚡ Quick Answer: You can use your virtual office address as a registered office, director’s service address, and on marketing materials. You cannot use it as your Principal Place of Business for VAT or HMRC purposes. Where You Can Use It |—|—|Few readers
Additional Services
What is the Directors Service Address Add-on?
📖 Looking for the full guide? Read our comprehensive Director Service Address London — Complete Guide for everything you need to know about director service addresses, legal requirements, costs, and alternatives. ⚡ Quick Answer: The Director's Service Address add-on lets you use our London address (66 Paul Street, London EC2A 4NA) as your director's service address on Companies House — keeping your home address offPopularHow do I port my phone numbers away from the Hoxton Mix?
⚡ Quick Answer: Contact your new telecoms provider to initiate the port, then email porting@hoxtonmix.com with your business name and the number(s) to transfer. A £15 (+VAT) admin fee applies. How to Port Your Number Contact your new provider — they’ll guide you through the process and may require a Letter of Authorisation (LOA) Email us at porting@hoxtonmix.com with: Your business name ContactFew readersHow to Add or Update Your Forwarding Telephone Number
⚡ Quick Answer: Log in to the Customer Portal, find the WhatsApp Business Number section, click Manage next to your forwarding number, and enter the new number. How to Update Your Forwarding Number Log in to the Customer Portal On the homepage, find the WhatsApp Business Number section Click Manage next to Forwarding Number Enter your new forwarding number Confirm and savFew readers
Compliance, Conduct & Security
How secure is my data?
⚡ Quick Answer: Your data is protected with bank-grade encryption (AES-256 at rest, TLS 1.2+ in transit), hosted in London on AWS, and certified under Cyber Essentials Plus. Security Measures Encryption: Bank-grade encryption for all data in transit and at rest Hosting: AWS (London region), enterprise-certified infrastructure Certifications: Cyber Essentials and Cyber Essentials Plus API uptime: 99.99% — see our status page (https://thehoxtonmix.statusFew readersFalsification Policy and Client Conduct Standards
⚡ Quick Answer: Providing false information or engaging in illegal, defamatory, or obscene activities will result in immediate termination of your account. Prohibited Activities The following are strictly prohibited: Illegal activities — fraud, money laundering, or any criminal activity Defamatory or immoral conduct — activities that could harm the reputation of clients or The Hoxton Mix Obscene content or practices Falsifying business details — misrepreseFew readersCompanies and Organisations We Don’t Work With
⚡ Quick Answer: We do not provide services to organisations involved in weapons, extremism, financial fraud, illegal activity, or other high-risk categories listed below. This policy is applied consistently regardless of political affiliation. Policy Overview To ensure regulatory compliance, operational neutrality, and the safety of our staff and customers, The Hoxton Mix does not provide services to certain categories of organisations. This applies irrespective of political affilFew readers
Company Formation & Management
Unique Taxpayer Reference (UTR) Guide
⚡ Quick Answer: A UTR (Unique Taxpayer Reference) is a 10-digit number HMRC assigns to every UK taxpayer. You need it to file Self Assessment tax returns. If HMRC sends your UTR letter to your Hoxton Mix address, it will be scanned and available under the Mail tab in your portal on the day it arrives. What Is a UTR Number? A UTR is a unique 10-digit code used by HMRC to identify you for tax purposes. There are two types: |—|—|—|Some readersWhere is my Company Authentication Code!
⚡ Quick Answer: Your Company Authentication Code is sent by post from Companies House to your registered office address. If your registered office is with Hoxton Mix, the letter will be scanned and available under the Mail tab in your customer portal when it arrives. Allow 5-10 working days from the request. How to Request a New Code Go to Companies House WebFiling and sign in (or reSome readersCan anyone be a company director in the UK?
⚡ Quick Answer: Most people can be a company director in the UK. You must be at least 16, and there’s no UK residency requirement. However, undischarged bankrupts and disqualified directors are restricted. Who Can Be a Director You must be at least 16 years old Both UK residents and international residents can be directors There’s no requirement for a director to live in the UK A company must have at least one director who is a natural person (not just a coSome readersI'm not from the UK. Can I still form a company?
⚡ Quick Answer: Yes. Non-UK residents can form and manage a UK limited company. There is no residency requirement for directors or shareholders. What You Need to Know No residency requirement — directors and shareholders can be of any nationality and live anywhere Registered office required — every UK company needs a registered office in England, Wales, Scotland, or Northern Ireland A virtual office fulfiSome readersCan I add a second Director?
⚡ Quick Answer: Yes. You can add or update directors and beneficial owners through the Customer Portal. Each new person must complete KYC and AML verification. How to Add a Director or Owner Log in to the Customer Portal Add the new director or beneficial owner through the portal They’ll need to complete KYC and AML verification via Veriff What They’ll Need Proof of Identity (oneFew readers
General Information & Policies
Bank Holiday Closures
⚡ Quick Answer: We are closed on all UK national bank holidays. Mail handling, forwarding, and customer support are unavailable on these dates. Services resume the next working day. 2026 |—|—|—|FeaturedCustomer Portal Demo
⚡ Quick Answer: Watch the demo below to see how the Customer Portal works — including mail viewing, account settings, and document management. Log in to your portal →FeaturedWhat are Magic Links?
⚡ Quick Answer: Magic links are how you log in to the Hoxton Mix customer portal. Instead of a password, you enter your email and receive a one-time login link. Click it to sign in — no password needed. How to Log In Go to the customer portal Enter your registered email address Check your inbox for the magic link email Click the link to sign in The link is valid for a single use and expires after a set time. There is no password-bPopular
Does Mail Forwarding Cover All Types of Mail?
⚡ Quick Answer: Yes — mail forwarding covers all types of postal mail, including Companies House, HMRC, bank statements, legal correspondence, and general business post. There are no restrictions on mail type. What's Covered All mail that arrives for your business at 66 Paul Street, London EC2A 4NA is handled by our team. This includes: Companies House letters and filings HMRC correspondence (tax returns, VAT notices, etc.) Business bank statements and financial docFew readersIs there a limit on mail scanning?
⚡ Quick Answer: Yes — all standard Virtual Office plans include up to 40 mail items per month. Enterprise plans are available for higher volumes. What's Included All standard Virtual Office London plans include scanning of up to 40 mail items per month at no extra cost. Each individual letter or mail item counts as one item. The front of each item is scanned and uploaded to the Mail tab in your Customer Portal. 💡 Tip: You doFew readersThe Ultimate Guide: Updating Your Business Address
⚡ Quick Answer: You must notify Companies House within 14 days of changing your registered office. The fastest method is online via WebFiling (processed within 24 hours). You should also update HMRC for VAT and PAYE separately. Part 1: Updating Companies House You must notify Companies House within 14 days of changing your registered office address. Your address is not officially changed until it is registered on their system. Option A: Via Your Accountant (RecommendeFew readers